Service Desk Analyst

Há 7 dias


Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

Find Your Role at Capgemini
CAPGEMINI ENGINEERING We bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unlock their potential. From autonomous systems to life-saving innovations, our digital and software technology experts provide unique R&D and engineering services across all industries.

Your Responsibilities
We are seeking a motivated Service Desk Analyst to integrate a project for one of our clients.
Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques. Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution. Provide information, advice, and assistance to customers regarding standard services and service catalog offerings. Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities. Apply problem-solving techniques to identify underlying problems and contribute to the problem management process. Initial training will be provided to ensure that every employee has the set of skills needed to perform the job.

About You
At least B2 level in Dutch and English languages.

About Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

If you are a motivated and detail-oriented professional looking for a new challenge, we encourage you to apply.


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