Polish Speaking Advertisers Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Grow-Talent Tempo inteiro
Job Title:

Polish Speaking Advertisers Support Specialist

About the Role:

We are seeking a highly motivated and customer-focused Polish speaking Advertisers Support Specialist to join our team in Lisbon, Portugal.

Job Description:

The successful candidate will provide support to small and medium-sized businesses through various channels (chat, email, and telephone). Key responsibilities include:

  • Providing pre and post-sales support for all self-service products
  • Improving the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them use its tools and features
  • Identifying trends and solving problems facing multiple SMB clients
Requirements:

To be considered for this role, you must have:

  • Native or fluent Polish, both oral and written
  • Fluent English (at least B2 level)
  • Knowledge of the advertisement industry (considered an advantage)
  • Computer literacy with sound knowledge of Microsoft Office package
  • Excellent communication skills
  • A resourceful personality that can adapt and remain calm in all situations
  • Ability to work independently, while being a team player at the same time
  • Able to work rotating shifts
What We Offer:

In return, we offer:

  • Portuguese employment contract
  • Holiday entitlement with 22 days per year
  • Three weeks training to prepare you optimally for the job tasks
  • Opportunity to work with a dynamic multilingual, multicultural, and creative team in a positive and friendly atmosphere
  • 40 hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
  • Guidance and tools to reach your full potential
  • Temporary, renewable working contract with initial employment contract duration of 12 months
  • Subsequent extension of one more contract for 12 months, followed by a permanent contract after 2 years
  • Private health insurance after contract signature (additional to standard insurance)
  • Airport pick-up and administrative help with registration in Portugal
  • Reimbursement of flight expenses after 9 months
  • Yearly paid flight to home destination
  • Accommodation in a single room in one of shared company apartments for international candidates
  • Free Portuguese classes, water sport activities, soft trekking, and much more
Salary:

The estimated salary for this position is approximately €25,000 - €35,000 per annum, depending on experience and qualifications.



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