IT Service Management Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Dbservices Portugal Tempo inteiro

About the Role:

We are seeking an IT Service Management Specialist to join our team at Dbservices Portugal. As an IT Service Management Specialist, you will be responsible for managing service operations, including service element management, catalog maintenance, and escalations, ensuring business needs are met. You will implement and oversee process standards, performance indicators, and policies. Additionally, you will optimize service management frameworks and support multi-vendor environments. Your role will also involve contributing to planning, budgeting, and aligning IT service management processes with business goals. Furthermore, you will advise business management on IT services and solutions, ensuring customization and lifecycle management. You will maintain the service catalog and ensure data security protocols are followed. You will coordinate tests, manage infrastructure installations, updates, and change-release processes. Your responsibilities will also include resolving IT service issues and providing 2nd-level user support, including coaching and training. Finally, you will implement knowledge management practices and stay updated on IT industry trends.

  • A minimum of 3 years of experience in IT Service Management.
  • Strong knowledge of infrastructure, applications, and PC hardware lifecycle management.
  • Fluency in English is mandatory.

What We Offer:
A collaborative environment, with a sense of community.
The opportunity to meet people from different countries and cultures.
Personal and professional development program with full access to the Alura courses platform.



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