IT Service Management Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Itrecruiter Tempo inteiro

**Job Overview:**

We are seeking an IT Service Management Specialist to lead the transformation of our IT service processes from ITILv3 to ITIL4 at Itrecruiter. The ideal candidate will have a strong background in process modeling and optimization, experience with BPM tools, and a deep understanding of ITIL frameworks and compliance standards.

Estimated Salary: $80,000 - $120,000 per year

**Key Responsibilities:**

The successful candidate will work across geographies to harmonize ITSM practices, drive continuous improvement, and foster alignment within the organization. Key responsibilities include:

  • Leveraging BPM tools for process modeling and simulation
  • Developing and implementing ITIL4 processes
  • Collaborating with cross-functional teams to improve IT service delivery
  • Maintaining up-to-date knowledge of ITIL best practices and industry trends

Requirements:

To be successful in this role, you will need:

  • A Bachelor's degree in Information Technology, Computer Science, or related field
  • Fluency in using BPMN 2.0 and EPC design notations
  • Proven experience in IT service management, particularly in process transition and implementation
  • Professional certification in ITIL4
  • Strong analytical and problem-solving skills
  • Excellent communication and project management skills

Nice to Have:**

Experience in implementing ITIL4 within an organization, proficiency in ServiceNow and JIRA tools, familiarity with IT operational models, and knowledge of the energy sector would be beneficial.

Top Skills:

The ideal candidate will possess:

  • ITIL4 implementation and ITSM process standardization expertise
  • BPM tool utilization for process modeling and simulation
  • Project management and stakeholder engagement skills
  • Continuous improvement and agile process optimization knowledge

Years of Experience:

Up to 9 years of experience in roles within this profile.



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