IT Service Management Specialist
4 semanas atrás
Job Title: Service Manager_L2
About Us: At Grupo Data, we strive to simplify our clients' lives with innovative IT solutions. Our goal is to operate at a global scale and expand to new markets.
Job Description: We are seeking a highly experienced IT Service Management professional to join our team. The ideal candidate will have a minimum of 3 years of experience in IT Service Management activities and a strong background in the ITIL Framework. Experience in the Banking/Insurance Industry is highly valued, and an MBA is a must. The successful candidate will be a problem solver with expertise in technologies such as ITIL, Networking Security, Network Management, Network Administration, Infrastructure Administration, Windows Server, Linux, Oracle Databases, Active Directory, Systems Administration, System Monitoring, and Disaster Recovery.
Key Responsibilities:
- Implement and operate IT Service Management activities in accordance with the ITIL Framework.
- Develop and maintain strong relationships with stakeholders to ensure effective communication and issue resolution.
- Lead and manage a team of IT Service Management professionals to achieve business objectives.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Ensure compliance with industry standards and regulations.
Requirements:
- 3 years of experience in IT Service Management activities.
- Strong background in the ITIL Framework.
- Experience in the Banking/Insurance Industry is highly valued.
- MBA is a must.
- Problem-solving skills with expertise in technologies such as ITIL, Networking Security, Network Management, Network Administration, Infrastructure Administration, Windows Server, Linux, Oracle Databases, Active Directory, Systems Administration, System Monitoring, and Disaster Recovery.
Language: Portuguese native and fluent English.
Location: Lisbon, Portugal (hybrid position, 2 days/week).
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