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Global Patient Safety Specialist with Multilingual Expertise

2 meses atrás


Lisboa, Lisboa, Portugal IQVIA Tempo inteiro

IQVIA Safety Operations plays a vital role in designing, building, and executing end-to-end safety solutions for major pharmaceutical companies worldwide. Our diverse team is spread across the globe, with 'safety hubs' in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA.

Medical Information and Adverse Event Intake Specialist with Norwegian and English Language Skills

This position puts you at the forefront of Patient Safety, requiring daily direct contact with Healthcare Professionals (HCPs) and patients. You will perform key medical information call centre services and process safety and product quality information to optimize the safety profiles of products across various therapeutic areas.

Responsibilities:

  • Provide phone support to HCPs and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.
  • Process Lifecycle safety operational data, perform data entry for tracking and Lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, coordinating translations.
  • Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
  • Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members.
  • Provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics and challenges.
  • Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.
  • Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

Minimum Required Education and Experience:

  • Bachelor's Degree in a Life Science is required.
  • Excellent written and verbal skills in English (min. C1) and Norwegian language (min. C2/native).
  • Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) is an asset.
  • Excellent attention to detail and accuracy maintaining consistently high-quality standards.
  • Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.
  • Excellent organizational skills and time management skills.

We offer a competitive salary range of $70,000 - $90,000 per annum, depending on experience, plus benefits and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for patient safety, we encourage you to apply.