Customer Service Representative

Há 1 mês


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

About Us

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At CPM International, we're proud to have a global presence in over 30 countries. Our multilingual support is tailored-made to meet the diverse needs of our markets. We focus on delivering exceptional customer service, sales, and technical support solutions for clients worldwide.

We celebrate diversity and foster an inclusive workplace culture that empowers employees to bring their unique styles and perspectives to work. If you're passionate about making a difference, join us and contribute to our vibrant and innovative environment

About New Balance

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New Balance is committed to offering innovative products that combine function, fashion, performance, and style. As an international team member, you'll play a vital role in supporting the company's values and sharing them with customers worldwide. We're looking for extraordinary individuals who can immerse themselves in the brand and deliver a first-class service to our customers.

We Care: We're passionate about customer support and driven to achieve high-quality consumer service.

We're Curious: We take a proactive approach to problem-solving and embody a 'can-do' attitude.

We Achieve Together: We prioritize teamwork, contributing to personal and team targets while working towards individual goals.

Your Role

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You'll work collaboratively with consumers to answer product information requests and resolve queries in a professional manner. You'll analyze customer problems and offer personalized solutions, providing an omnichannel service via telephone, email, chat, and social media. Developing a deep understanding of our products and services will be key to your success.

Requirements

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To succeed in this role, you'll need:

  • A fluent level of Italian with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • The ability to handle sensitive calls with empathy.
  • Strong administrative skills with attention to detail.
  • A professional outlook and proactive approach to problem-solving.

Benefits

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We offer:

  • Start date: ASAP.
  • Contract: Temporary (3-month contract with a 1-month probation period).
  • Part-time: 20 hours/week.
  • Working days/hours: Monday to Friday, 4:00 pm to 8:00 pm.
  • Salary: €9,025.64 gross per year.
  • Incentives: Top-performance incentives.
  • Holidays: 24 calendar days per year.
  • Paid bank holidays + 1 extra day in lieu.
  • Hybrid: 4 days/month at the office for training purposes.
  • Training: 8 days of full-time training fully based in the office.
  • Office location: Barcelona (La Sagrera).

Other Benefits

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We offer a range of benefits, including:

  • Best-in-class people engagement activities and programs.
  • Ongoing training and development opportunities.
  • An Employee Assistance Program for guidance and support.
  • Access to LinkedIn specialized training & courses.

Why Join Us?

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Showcase your talent and share your CV highlighting your achievements and responsibilities. No need for photos, age, marital status, or gender. Our process involves submitting your CV, followed by email and video interviews.



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