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Swedish Speaking Customer Support Representative for iGaming in Cyprus
2 meses atrás
**Job Overview**
We are seeking a highly skilled Swedish speaking customer support specialist to join our team in Cyprus. As a customer support specialist, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.
Responsibilities
- Provide excellent customer service to clients via phone, email, and webchat
- Resolve customer complaints and issues in a timely and professional manner
- Escalate requests where necessary
- Investigate player concerns and provide solutions
- Promote a "Safer Gaming" philosophy
- Stay up-to-date on rules, processes, and licensing needs
- Contribute to the collective effort by achieving necessary results
- Go above and beyond to engage customers
- Participate in onboarding programs
Requirements
- Native level of Swedish and fluency in English
- Proven customer service experience (training provided)
- Strong communication and public relations skills
- Active listening skills
- Customer orientation and ability to adapt to diverse characters
- Proficiency in working on computers and touch typing
- Ability to perform under pressure
- Accountability and conscientiousness
What We Offer
- Excellent work environment
- Attractive salary package
- Monthly incentive bonus
- Monetary vouchers on birthdays and special occasions
- Fully equipped kitchen and in-house entertaining space
- Options to enroll in company medical insurance plan
- Possibilities to enroll in company pension plan
- Exciting company activities
- Flights, transportation, and free accommodation for 2 weeks
- Monthly rent allowance
- Help with finding suitable housing
About Us
We believe that people come first, and our family-oriented global culture drives us. We care about our employees and provide them with the most relevant and helpful tools and benefits.
About Cyprus
Cyprus offers a fantastic climate with 350 days of sunshine a year. With advantageous tax rates and EU membership, it's an ideal location for professionals and families.
