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Restaurant Operations Manager

1 semana atrás


Lisboa, Lisboa, Portugal Vida Plena Tempo inteiro

About Us
Vida Plena is an innovative hospitality group founded in Lisbon, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service. Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments.

The Role

As a Restaurant Operations Manager at Vida Plena, you will be responsible for overseeing the daily operations of the restaurant, ensuring an exceptional guest experience, and maintaining high service standards. You will lead and inspire a team, manage labor costs, and collaborate with cross-functional teams to optimize efficiency and profitability.

Your Key Responsibilities
  1. Operational Excellence & Guest Satisfaction
    Maintain high service standards to ensure guests have a positive dining experience. Address guest feedback promptly, engaging with them to foster strong relationships and enhance customer satisfaction and loyalty. Oversee restaurant opening and closing procedures, ensuring accurate documentation of financial records, secure money storage, and equipment shutdown.
  2. Team Leadership & Staff Development
    Recruit, train, and motivate staff to work cohesively, ensuring a positive and growth-oriented work environment. Implement training programs, provide regular feedback, and lead candidate selection. Foster a culture of respect, ambition, and teamwork within the restaurant.
  3. Financial & Budget Management
    Develop and manage budgets by tracking revenue and expenses. Optimize labor costs, implement upselling strategies, and adjust spending based on operational needs to enhance profitability.
  4. Problem Solving & Crisis Management
    Handle unforeseen challenges such as staffing shortages, supply chain disruptions, or customer complaints with effective problem-solving strategies. Quickly assess and address operational issues to minimize disruptions and maintain smooth restaurant operations.
  5. Health, Safety & Compliance
    Evaluate and maintain alignment with health, safety, and sanitation standards by monitoring HACCP protocols and enforcing hygiene practices. Conduct regular audits to uphold regulatory requirements and ensure a safe working environment.