Customer Success Manager

4 semanas atrás


Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

We are a people-centric organization, empowering businesses with innovative software solutions. Our ERPx solution is built specifically for mid-market organizations, providing a game-changing experience. As a Customer Success Manager, you will be the voice of the customer, gathering feedback and data to improve their outcomes and experience. You will deliver added value services, identify new sales opportunities, and create customer success plans that drive results.

Key Responsibilities:

  • Be the primary contact for customer success, driving solutions that result in better risk management and retention.
  • Develop and provide business reviews with C-level executives and management.
  • Ensure product ideas and needs are known and articulated to the wider Unit4 business community.
  • Qualify and manage customer relationships to maintain ARR, expand the customer footprint, and track realized value.

Requirements:

  • Passion for building strong customer relationships.
  • Ability to lead through influence and trust.
  • Experience in customer-centric roles generating cloud software customer value.
  • Technical literacy and familiarity with customer engagement technologies.

What We Offer:

  • A chance to participate in the development of an international leading software firm.
  • Autonomy to be successful, with an attractive salary and unlimited vacation policy.
  • Opportunities for career growth, earning potential, and market-leading benefits.


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