Technical Expert for Home Automation Systems
Há 7 dias
**Job Summary**
We are seeking a highly skilled Technical Advisor to join our team in Lisbon. As a Technical Advisor, you will provide exceptional customer support and technical expertise to customers via various communication channels.
**Responsibilities:**
- Provide timely and effective support to customers through inbound requests and documentation of case information
- Assist users with pre-sales inquiries, general support issues, and technical questions via phone, email, and social media channels
- Ensure consistent brand voice and tone across private and public interactions
- Maintain excellent customer satisfaction by responding in a friendly and professional manner
**Requirements:**
- Customer service experience or background in a related field
- Strong communication and problem-solving skills
- Native French speaker with excellent English language proficiency
- Ability to work effectively in a multicultural team environment
**What We Offer:**
- A competitive salary of €890 gross per month (paid 14 times)
- A performance bonus of €100 per month
- Meal vouchers of €7.23 per workday
- Private health insurance and dental plan after six months
- Reimbursement of initial flight ticket up to €400 if living outside Portugal
- 12 months of accommodation in a shared flat provided by the company (rental fee applies)
**About Us:**
We are a global brand with over 75,000 multilingual employees in more than 50 countries. Our mission is to provide innovative customer experience solutions to leading companies worldwide.
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