Senior Home Automation Technical Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Company Overview: Blu Selection, a leading international customer experience solution provider, is seeking a skilled and motivated individual to join their team in Lisbon.

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Salary: The estimated annual salary for this role is approximately €13,200 (€1,100/month gross) + up to €3,600 (€300/month) performance bonuses, making it a total of around €16,800 per year. Additionally, you will receive meal vouchers worth €7.23 per workday and reimbursement for some transportation costs.

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About the Role: As a Senior Home Automation Technical Support Specialist, you will provide exceptional support to customers by responding to inbound requests and documenting relevant case information. You will also assist users with pre-sales, general inquiries, and technical support issues via phone, email, and social media channels. One of your key responsibilities will be to adapt the brand's voice and tone for interactions on both private and public channels, ensuring excellent customer satisfaction through friendly and responsive communication.

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Required Skills and Qualifications:

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  • You must be a native Dutch speaker with a good level of English.">
  • You should have at least one year of experience in technical troubleshooting, which is mandatory for this role.">
  • You are expected to be highly motivated and committed to your work.">
  • You need to be comfortable writing in Dutch and able to work effectively as part of a multicultural team.">
  • A sales or commercial background, as well as previous experience in customer service or credit recovery, would be considered an asset.">
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Benefits:

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This role offers a range of benefits, including a challenging and fast-paced environment, opportunities for professional development and career evolution, fully paid training, and the possibility of collaborating with big brands in the industry. If you live outside Portugal, you may be eligible for reimbursement of initial flight tickets and accommodation in a shared flat provided by the company after six months.

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About Your Future Company: Founded in 2000 by two French entrepreneurs, Blu Selection has grown into a global brand with over 75,000 multilingual employees in more than 50 countries. They pride themselves on their solution-oriented services and progressive approach to customer experience.



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