French-Speaking Customer Support Specialist
1 semana atrás
Customer Service Role Overview
In this fully remote position, you will be working as the first point of contact for customers, ensuring smooth communication and positive interactions. Your task will be to assist with after-sales processes, manage online orders, refunds, and issues efficiently.
Key Responsibilities:
- Be the primary point of contact for customers, handling inquiries and providing top-notch service.
- Manage online orders, refunds, and issues efficiently, ensuring customer satisfaction.
- Address customer complaints and ensure proper escalation when necessary.
- Provide expert advice and recommendations on beauty products.
- Use cross-selling and upselling techniques to maximize customer satisfaction and loyalty.
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