Beauty Customer Support Representative

Há 1 mês


Faro, Portugal Cross Border Talents Tempo inteiro

Are you a French speaker looking for a remote customer support role? We have an exciting opportunity for a Beauty Customer Support Representative to join our team at Cross Border Talents.

About the Role:

We are seeking a highly motivated and customer-focused individual to provide top-notch support to our customers in the beauty industry. As a Beauty Customer Support Representative, you will be the first point of contact for customers, ensuring smooth communication and positive interactions.

Key Responsibilities:

  • Be the first point of contact for customers, ensuring smooth communication and positive interactions.
  • Assist with after-sales processes, managing online orders, refunds, and issues efficiently.
  • Address customer complaints and ensure proper escalation when necessary.
  • Answer questions about beauty products, offering expert advice and recommendations.
  • Use cross-selling and upselling techniques to maximize customer satisfaction and loyalty.

Requirements:

  • C2-level French (spoken and written)
  • B2-level English
  • Experience is not required (but is preferred)
  • Must already reside in Portugal (between Coimbra and Algarve)
  • EU citizenship or a residence permit for Portugal

Why Work with Us:

At Cross Border Talents, we offer a dynamic and supportive work environment, with opportunities for growth and development. As a Beauty Customer Support Representative, you will have the chance to work with a top beauty brand, providing excellent customer service and support to our customers.



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