Beauty Customer Support Representative
Há 1 mês
Role Overview
As a French-Speaking Beauty Customer Support Representative, you will be the first point of contact for customers, ensuring smooth communication and positive interactions. You will assist with after-sales processes, manage online orders, refunds, and issues efficiently, and address customer complaints and ensure proper escalation when necessary. You will also answer questions about beauty products, offering expert advice and recommendations, and use cross-selling and upselling techniques to maximize customer satisfaction and loyalty.
Key Responsibilities
- Be the first point of contact for customers, ensuring smooth communication and positive interactions.
- Assist with after-sales processes, managing online orders, refunds, and issues efficiently.
- Address customer complaints and ensure proper escalation when necessary.
- Answer questions about beauty products, offering expert advice and recommendations.
- Use cross-selling and upselling techniques to maximize customer satisfaction and loyalty.
Requirements
- C2-level French (spoken and written)
- B2-level English
- Experience is not required (but is preferred)
- Must already reside in Portugal (between Coimbra and Algarve)
- EU citizenship or a residence permit for Portugal
Why Apply?
- Be part of a growing, dynamic beauty and cosmetics brand.
- Fully remote position with the flexibility to work from home.
- Gain valuable experience in customer service while working in a supportive environment.
- Work with a dynamic team, contributing to customer satisfaction and the brand's success.
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