Customer Success Specialist

Há 2 dias


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
{"What We Offer":["

As a Customer Success Specialist at Cross Border Talents, you will play a key role in delivering exceptional service for one of the leading meal card solutions in the market.

","

You will be the friendly voice and the expert face of the brand, delivering exceptional customer service via phone, chat, and email.

","

Assist customers with their meal card-related inquiries, troubleshooting, and account management.

","

Provide tailored support, helping users maximize the benefits of their meal card solutions.

","

Handle requests with speed and accuracy, ensuring a seamless customer journey.

","

Maintain a high level of customer satisfaction by staying responsive, empathetic, and solution-oriented.

"]","Requirements":["

Fluent in French (C2) with excellent written and spoken communication skills, and a good command of English (B2).

","

Experienced or passionate about customer service, with a natural knack for problem-solving.

","

Tech-savvy, adaptable, and able to manage multiple platforms and channels.

","

A team player who thrives in a dynamic, hybrid work environment, balancing remote work flexibility with occasional on-site collaboration.

"]","Perks":["

Meal & Transport Allowances: Boost your income with daily meal perks and monthly transport support.

","

Performance Bonuses: Your hard work will pay off with additional bonuses tied to performance.

","

Health Benefits: After 6 months, you\’ll enjoy private health insurance coverage.

","

Career Growth: Join a company where your skills and efforts are recognized, with opportunities for development and progression.

"]","About Us":["

Ready to make a meaningful impact in the customer service world? Apply now and be part of a team where customer satisfaction and career growth come first.

","

At Cross Border Talents, we value our customers and employees alike, striving to create a positive and supportive work environment.

"]","Key Responsibilities":["

Be the friendly voice and the expert face of the brand, delivering exceptional customer service via phone, chat, and email.

","

Assist customers with their meal card-related inquiries, troubleshooting, and account management.

","

Provide tailored support, helping users maximize the benefits of their meal card solutions.

"]","Why Work With Us":["

With our meal card solutions, you will be able to provide your customers with a seamless and efficient experience.

","

Our team is passionate about customer service and dedicated to delivering exceptional results.

"]","What You\’ll Do":["

Be the friendly voice and the expert face of the brand, delivering exceptional customer service via phone, chat, and email.

","

Assist customers with their meal card-related inquiries, troubleshooting, and account management.

","

Provide tailored support, helping users maximize the benefits of their meal card solutions.

"]"}
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