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Global Hospitality Experience Manager
1 semana atrás
A Global Hospitality Experience Manager is required to oversee the delivery of exceptional guest experiences across our international operations. This key role will play a pivotal part in ensuring that our standards of quality and satisfaction are consistently met.
About Us:
Globally, we operate as a leading short-term rental management and hospitality company, offering premium services to property owners and guests alike. With a presence in several countries including the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, we continue to experience rapid growth. Our commitment to innovation and hospitality drives us to revolutionise the industry, empowering landlords to convert their properties into profitable ventures by streamlining every aspect of the rental process.
Key Responsibilities:
- Conduct thorough audits of properties to guarantee adherence to our quality standards and enhance guest satisfaction
- Manage logistics related to audits, including coordinating necessary corrections and ensuring timely implementation of corrective actions
- Contribute to team development, fostering a collaborative work environment
- Collaborate with cross-functional teams to address high-level escalations and drive resolution
- Develop resourcefulness and proactivity in handling cases, becoming self-reliant over time
- Make informed decisions on cases, guiding other teams towards resolution
- Maintain attention to detail when managing cases, ensuring accuracy and efficiency
- Provide feedback on cases requiring improvement
Requirements:
- Bachelor's degree in Hospitality Management or Business Administration
- 2+ years of experience in customer-facing roles, preferably in hospitality or property management
- Strong communication and interpersonal skills
- Proven ability to handle high-pressure situations and resolve conflicts diplomatically
- Excellent problem-solving skills and proactive approach
- Detail-oriented with a focus on accuracy and efficiency
Benefits:
- Join a rapidly growing industry experiencing unprecedented travel demand
- Be part of a dynamic start-up culture with flat hierarchies
- Collaborate with a diverse, multicultural team spanning multiple countries
- Enjoy a challenging and diverse work environment with opportunities for growth
- Average salary: €45,000 - €65,000 per year, depending on qualifications and location
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