Global Hospitality Experience Manager

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Job Summary:
A Global Hospitality Experience Manager is required to oversee the delivery of exceptional guest experiences across our international operations. This key role will play a pivotal part in ensuring that our standards of quality and satisfaction are consistently met.

About Us:
Globally, we operate as a leading short-term rental management and hospitality company, offering premium services to property owners and guests alike. With a presence in several countries including the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, we continue to experience rapid growth. Our commitment to innovation and hospitality drives us to revolutionise the industry, empowering landlords to convert their properties into profitable ventures by streamlining every aspect of the rental process.

Key Responsibilities:
- Conduct thorough audits of properties to guarantee adherence to our quality standards and enhance guest satisfaction
- Manage logistics related to audits, including coordinating necessary corrections and ensuring timely implementation of corrective actions
- Contribute to team development, fostering a collaborative work environment
- Collaborate with cross-functional teams to address high-level escalations and drive resolution
- Develop resourcefulness and proactivity in handling cases, becoming self-reliant over time
- Make informed decisions on cases, guiding other teams towards resolution
- Maintain attention to detail when managing cases, ensuring accuracy and efficiency
- Provide feedback on cases requiring improvement

Requirements:
  • Bachelor's degree in Hospitality Management or Business Administration
  • 2+ years of experience in customer-facing roles, preferably in hospitality or property management
  • Strong communication and interpersonal skills
  • Proven ability to handle high-pressure situations and resolve conflicts diplomatically
  • Excellent problem-solving skills and proactive approach
  • Detail-oriented with a focus on accuracy and efficiency

Benefits:
  • Join a rapidly growing industry experiencing unprecedented travel demand
  • Be part of a dynamic start-up culture with flat hierarchies
  • Collaborate with a diverse, multicultural team spanning multiple countries
  • Enjoy a challenging and diverse work environment with opportunities for growth
  • Average salary: €45,000 - €65,000 per year, depending on qualifications and location


  • Lisboa, Lisboa, Portugal Tlg Global ? (The Lakhani Group) Tempo inteiro

    Chief Hospitality Officer Job DescriptionThe Lakhani Group, a renowned hotel development and construction company, is seeking an experienced Chief Hospitality Officer (CHO) to lead the strategic direction and operational excellence of our hospitality division.About The OpportunityThis pivotal role combines vision, leadership, and expertise to ensure that...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the RoleWe are seeking a talented Global Hospitality Customer Experience Specialist to join our team. As a key member of our customer support unit, you will be responsible for delivering exceptional customer experiences across various communication channels.


  • Lisboa, Lisboa, Portugal Portuguese Hospitality Collection Tempo inteiro

    Job DescriptionWe are seeking a Hospitality Service Coordinator to join our team at the Portuguese Hospitality Collection.About the JobThis is an exciting opportunity to work in a dynamic environment and contribute to the success of our hospitality services. As a key member of our team, you will be responsible for ensuring seamless interactions with our...


  • Lisboa, Lisboa, Portugal Numastays Tempo inteiro

    Company OverviewNuma is a forward-thinking hospitality brand that redefines how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe's most vibrant neighbourhoods.About UsWe're not just transforming the guest experience—we're revolutionizing the...


  • Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

    About Atlean WorldAtlean World is a forward-thinking international recruitment agency that specializes in promoting multicultural environments as the norm. By catering to multilingual markets, we aim to make the candidate's job search journey smoother and more enjoyable.Our ApproachWe take pride in being at the forefront of hospitality recruitment, with a...

  • Hospitality Business Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Sonyos Homes Tempo inteiro

    **About Sonyos Homes**Sonyos Homes is a leading provider of short-term rental services, committed to creating exceptional experiences for our guests and maximizing property owners' income. We achieve this through our dedication to transparency, collaboration, and customer satisfaction.We are seeking an experienced Hospitality Business Manager to join our...


  • Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

    Atlean World is a leading international recruitment agency dedicated to promoting multicultural work environments as the norm. We specialize in multilingual markets, making job searching smoother and more enjoyable for candidates.The RoleYour day-to-day responsibilities as a Global Hospitality Sales Ambassador will include:Providing expert sales advice via...


  • Lisboa, Lisboa, Portugal Portuguese Hospitality Collection Tempo inteiro

    We are seeking a skilled and enthusiastic Hospitality Service Representative to join our team at Portuguese Hospitality Collection.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.The ideal candidate will be a strong communicator with excellent...

  • Hospitality Ambassador

    4 semanas atrás


    Lisboa, Lisboa, Portugal Portuguese Hospitality Collection Tempo inteiro

    Job DescriptionWe are seeking a highly skilled and motivated individual to join our team as a Hospitality Ambassador. This role is an excellent opportunity for those who thrive in fast-paced environments and possess excellent communication skills.About the RoleThe successful candidate will be responsible for providing exceptional service to our guests,...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About UsAt Numa, we're redefining the hospitality industry by creating innovative experiences for our guests. Our forward-thinking brand is dedicated to delivering quality and simplicity in every aspect of our business.Compensation PackageWe offer a competitive salary range of €20,000 - €30,000 per year, reflecting the unique opportunities and challenges...


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    At Abroad Experience, we are seeking a highly organized and proactive Administrative Operations Manager to support our director in managing day-to-day operations. The successful candidate will be responsible for handling a wide range of administrative and office management related tasks.About the RoleThe ideal candidate will provide secretarial support,...

  • Hospitality Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Company OverviewMeliá Hotels International is a global hotel chain that offers unique experiences for business and leisure travelers. With a presence in various countries, Meliá provides opportunities for growth and development.SalaryThe estimated salary for this position is €24,000 - €36,000 per year, depending on experience and qualifications.Job...


  • Lisboa, Lisboa, Portugal Líbere Hospitality Group Tempo inteiro

    About Líbere Hospitality GroupWe are a dynamic and agile company that prides itself on offering an alternative to traditional hotels in Europe. Our vision is to create a unique guest experience through technology, design, and innovation.We are looking for a detail-oriented and customer-centric individual who can provide exceptional service to our guests....


  • Lisboa, Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

    Company Overview: Hilton Worldwide, Inc. is a leading global hospitality company with a rich history of delivering exceptional guest experiences.Salary: The estimated annual salary for this role is approximately $45,000. This figure may vary based on location and individual performance.Job Description: As a Food and Beverage Attendant, you will play a...


  • Lisboa, Lisboa, Portugal Portuguese Hospitality Collection Tempo inteiro

    About UsWe are the Portuguese Hospitality Collection, a company dedicated to providing exceptional hospitality services.Job OverviewWe are currently seeking a reliable and detail-oriented Housekeeper to join our team. The ideal candidate will have experience in the position and possess excellent communication skills.Salary InformationThe estimated salary for...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Unlock a rewarding career as a Travel Experience Coordinator with our esteemed global hospitality firm. Based in Lisbon, Portugal, this exciting opportunity allows you to leverage your passion for the travel and tourism industry to deliver exceptional customer experiences.Responsibilities:Supporting customers via phone/email to resolve issues during the...


  • Lisboa, Lisboa, Portugal GuestReady Tempo inteiro

    About UsAt GuestReady, we revolutionize the short-term rental industry through innovative technology and a commitment to hospitality. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.We empower landlords to turn their investments into profitable sources of income by...


  • Lisboa, Lisboa, Portugal Utopia Tempo inteiro

    We are seeking a highly skilled and motivated Luxury Hospitality Operations Strategist to join our team at Utopia. This role requires a professional with extensive experience in luxury hospitality projects, capable of assessing and influencing design from an operational perspective.Key ResponsibilitiesDetermine service levels based on Utopia's vision by...


  • Lisboa, Lisboa, Portugal Ahg - Atmosphere Hospitality Group Tempo inteiro

    Company Overview:AHG - Atmosphere Hospitality Group is a dynamic organization dedicated to delivering exceptional experiences in the hospitality industry.Estimated Salary: €30,000 - €40,000 per annumJob Description:We are seeking an experienced All-Rounder to join our team at our Boutique Hotel in Lisbon. As a key member of our staff, you will be...


  • Lisboa, Lisboa, Portugal Boundless Life Tempo inteiro

    About Boundless LifeWe are a rapidly growing company that empowers remote workers to experience the nomad lifestyle with their families. Our mission is to create a complete 'live abroad' immersive experience for families looking to make the most of what the digital age and the world have to offer.Through premium kid-friendly lodging and a cutting-edge...