Global Quality Experience Manager
4 semanas atrás
About Us
At GuestReady, we revolutionize the short-term rental industry through innovative technology and a commitment to hospitality. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.
We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management.
The Role
We are seeking a Quality Executive who will play a pivotal role in ensuring the highest standards of guest satisfaction across our global market. You will be responsible for handling guest reviews, resolving issues from various platforms, and building positive relationships with key stakeholders, including platforms like Airbnb.
This position requires a proactive and resourceful individual who can collaborate effectively with cross-functional teams to ensure favourable outcomes for our guests, hosts, and GuestReady.
- Conduct thorough property audits to ensure adherence to quality standards and enhance guest satisfaction.
- Manage logistics related to property audits, including coordinating necessary corrections and ensuring timely implementation of corrective actions.
- Actively contribute to building and structuring the team, fostering a collaborative and efficient work environment.
- Collaborate with cross-functional teams to address high-level escalations and drive resolution.
- Demonstrate resourcefulness and proactivity in handling cases, becoming self-reliant and fully autonomous over time.
- Make informed decisions on cases, guiding other teams towards resolution and ensuring clear communication throughout the process.
- Maintain attention to detail in understanding timelines and documentation when managing cases, ensuring accuracy and efficiency.
- Provide feedback on cases that require improvement, contributing to continuous growth and process enhancement.
- Embrace constructive feedback on performance and actively participate in meetings and planning sessions related to review-related issues.
Requirements
To succeed in this role, you will need:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 2+ years of experience in a customer-facing role, preferably in the hospitality or property management industry.
- Strong communication and interpersonal skills, with the ability to build rapport and manage relationships effectively.
- Proven ability to handle high-pressure situations and resolve conflicts with tact and diplomacy.
- Excellent problem-solving skills and a proactive approach to addressing challenges.
- Detail-oriented with a focus on accuracy and efficiency in task execution.
- Ability to work independently while also collaborating effectively within a team environment.
- Proficiency in English; additional languages are a plus.
- Experience with short-term rental platforms such as Airbnb is desirable but not required.
Compensation
As a Quality Executive at GuestReady, you can expect a competitive salary of $65,000 - $80,000 per year, depending on your level of experience and qualifications.
Benefits
In addition to a competitive salary, you will enjoy:
- A dynamic work environment with flat hierarchies and space for your own ideas.
- A collaborative work culture with no room for office politics and big egos.
- A diverse and multicultural team spanning several countries.
- A fast-paced high-growth start-up with opportunities for professional growth and development.
- Access to the latest technology and tools to help you succeed in your role.
Join Our Team
We are an equal opportunity employer and welcome applications from members of underrepresented groups. We believe that diversity and inclusion are essential to our success and look forward to hearing from you
-
Administrative Operations Manager for Abroad Experience
2 semanas atrás
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroAt Abroad Experience, we are seeking a highly organized and proactive Administrative Operations Manager to support our director in managing day-to-day operations. The successful candidate will be responsible for handling a wide range of administrative and office management related tasks.About the RoleThe ideal candidate will provide secretarial support,...
-
Global Quality Assurance Manager for Product Development
1 semana atrás
Lisboa, Lisboa, Portugal Piper Maddox Limited Tempo inteiroPiper Maddox Limited is seeking an experienced Global Quality Assurance Manager to join their team.Job Description:This role will involve working closely with the Project Manager and Project Team to ensure that quality assurance actions are implemented in compliance with defined processes.Key Responsibilities include:Working with operations to ensure proper...
-
Global Hospitality Experience Manager
1 semana atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroJob Summary:A Global Hospitality Experience Manager is required to oversee the delivery of exceptional guest experiences across our international operations. This key role will play a pivotal part in ensuring that our standards of quality and satisfaction are consistently met.About Us:Globally, we operate as a leading short-term rental management and...
-
Global Account Experience Manager
4 semanas atrás
Lisboa, Lisboa, Portugal 1Global Tempo inteiroCompany OverviewWelcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly.With over $100 million in revenue and being both profitable...
-
Global Business Development Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroEstimated salary range: €80,000 - €110,000 per annum. We are seeking a highly motivated and results-driven Regional Sales Manager to lead our sales efforts in Europe, focusing on the German market.About Abroad ExperienceAbroad Experience is a leading international company within the automotive industry, specializing in connectors and cable assemblies....
-
Global Employee Experience Manager
1 semana atrás
Lisboa, Lisboa, Portugal Bigid Tempo inteiroBigID is a pioneering tech company specializing in data security, compliance, and governance solutions. As a global organization, we're passionate about building a diverse team that thrives in an innovative environment.We are looking for a seasoned People & Culture professional to join our Global People Team. This role offers an exceptional opportunity to...
-
Product Experience Strategist
1 semana atrás
Lisboa, Lisboa, Portugal Global Blue Tempo inteiroAbout Global Blue">We are a technology-driven company that connects shoppers and brands worldwide, simplifying the shopping experience and boosting retailer performance.">Our Mission">To seamlessly connect shoppers and brands by enhancing the shopping journey and driving performance.">The Role">We are seeking an experienced Product Manager to lead our...
-
Quality Assurance Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroOverview of the RoleWe are seeking a highly skilled Production Quality Manager to join our global supply chain team at Emma – The Sleep Company. This is an exciting opportunity for a self-motivated individual with experience in operations, supply chain management, and quality assurance to drive growth and excellence.
-
Leading Quality Manager for Global Operations
4 semanas atrás
Lisboa, Lisboa, Portugal Hovione Tempo inteiroAbout HovioneHovione is an independent family-owned international group of companies, renowned for its innovative technological and productive capabilities. As a Contract Development and Manufacturing Company, we help Pharmaceutical Customers bring new and off-patent drugs to market.Our diverse team of over 1,950 members from 36 nationalities, located across...
-
Global Business Development Manager
1 semana atrás
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroRegional Sales Manager - Abroad ExperienceWe are seeking a seasoned professional to lead our sales efforts in Europe, with a focus on the German market.About the Job:As a Regional Sales Manager at Abroad Experience, you will be responsible for directing sales and account management activities in Europe, including Germany, the Netherlands, France, and...
-
Global Food Market Specialist
Há 5 dias
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroAbout Abroad ExperienceWe are a specialized importer of dry food commodities, constantly seeking opportunities to grow our business in the European market.Job Title: Global Food Market SpecialistWe are looking for an experienced professional to join our team as a Global Food Market Specialist. As an integral part of our sales team, you will be responsible...
-
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroAbout Emma - The Sleep CompanyWe're a fast-paced and ambitious team pushing the boundaries of technology to transform the world of sleep. As we continue to grow and expand our operations, we're looking for a seasoned Quality Assurance Manager to join our global supply chain team.
-
Global Sales Representative
1 semana atrás
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroWe are an international distributor of raw materials to various industries, seeking a skilled Account Manager with German language proficiency to expand our business in the European market.About Our CompanyOur organization is dedicated to providing high-quality raw materials to clients across different sectors. With a strong presence in Enkhuizen, we offer a...
-
Global Supply Chain and Quality Strategist
1 semana atrás
Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroAirbus, a pioneer in sustainable aerospace, is transforming its global operations to achieve operational excellence. As a leading manufacturer of commercial aircraft, defense systems, and space technology, the company seeks a highly skilled Supply Chain and Quality Manager to lead its efforts in supply chain management and quality assurance.The successful...
-
Financial Expert for Global Procurement
3 semanas atrás
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroCompany Overview">Abroad Experience, an international leader in global IT services based in the Netherlands, offers a unique opportunity for a Financial Expert to join their centralized procurement team.Salary and BenefitsThe estimated salary for this position is €55,000 - €65,000 per annum, depending on experience. Additionally, Abroad Experience...
-
Fullstack Development Expert
4 semanas atrás
Lisboa, Lisboa, Portugal Global Blue Tempo inteiroJob OverviewAt Global Blue, we are seeking a highly skilled Fullstack Developer to join our team. As a key member of our software development team, you will play a crucial role in delivering high-quality solutions that drive our Tax Free Shopping and Currency Choice product offerings.About the RoleWe offer a competitive salary of approximately $80,000 per...
-
Senior Business Development Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroAbout Match ProfilerMatch Profiler is a highly respected Information Systems consultant with a rich history dating back to 1999. Our team boasts multidisciplinary skills and IT expertise that enable us to drive growth, optimize processes, and deliver exceptional results for our clients.Estimated Salary: €60,000 - €80,000 per yearJob Description:We are...
-
Global Product Marketing Lead
Há 6 horas
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroJob DescriptionAbroad Experience is seeking a seasoned Product Marketing Manager to spearhead the marketing efforts for our product categories in the EMEA region. As a key member of our team, you will be responsible for developing and executing strategic marketing plans that drive sales growth and brand awareness.About the Role:Sales Growth: Conduct market...
-
Lead Quality Assurance Engineer for API Testing
4 semanas atrás
Lisboa, Lisboa, Portugal Global Blue Tempo inteiroJob DescriptionWe are seeking a highly skilled Lead Quality Assurance Engineer to join our team at Global Blue. This role will be responsible for leading the testing process and ensuring the highest quality of our software applications.Key ResponsibilitiesAnalyzing incoming requirements for completeness and testability, creating and maintaining manual and...
-
E-Commerce Experience Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Andreas Stihl Sa Tempo inteiroWe are seeking a highly skilled E-Commerce Experience Manager to join our team at Andreas Stihl Sa. This is an exciting opportunity for you to leverage your technical expertise and drive software enhancements in the E-Commerce environment for Adobe Experience Manager (AEM).In this role, you will be responsible for ensuring that software solutions meet the IT...