Customer Success Engineer Lead

3 semanas atrás


Porto, Porto, Portugal CELUS Tempo inteiro
About the Role

We're seeking a highly skilled Customer Success Engineer to join our dynamic team in Porto. As a key member of our CELUS Engineering Platform, you will play a crucial role in driving customer satisfaction and product development.

Key Responsibilities:
  • Collaborate with customers to understand their requirements and align our product with their needs
  • Create compelling demos showcasing our software capabilities
  • Provide valuable feedback to enhance product features and value
  • Develop and deliver customer onboarding programs for successful product adoption
  • Maintain knowledge-based content to support customers and improve user experience
About You

To succeed in this role, you'll need:

  • A degree in Electrical Engineering or a related field
  • At least 2-4 years of experience with technical products in the electronics industry
  • Previous experience in Customer Success roles
  • Expertise in hardware engineering processes
  • Familiarity with CAD tools (e.g., Siemens PADS, Altium Designer, KiCad)
  • Strong analytical skills in electronic schematics and boards
  • Excellent communication, presentation, and collaboration skills
  • A passion for engaging customers through demos, workshops, and presentations
  • An agile mindset and solution-driven approach
  • Fluent written and spoken English
About Us

CELUS simplifies and accelerates electronics design for the global engineering community with its AI-powered CELUS Engineering Platform. We're a Munich-founded start-up on a mission to unleash scalable engineering by providing a comprehensive library of electronics components and CUBOs, automating tedious tasks so engineers can focus on innovation.

We offer a competitive salary of €65,000 - €80,000 per year, commensurate with experience, and a range of benefits including flexible working hours, professional development opportunities, and a collaborative work environment. If you're passionate about customer success and driven to make a meaningful impact in the electronics industry, we'd love to hear from you



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