Network Solutions Engineer: Driving Customer Success

2 semanas atrás


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

About Nonius

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Nonius offers a comprehensive suite of Guest Technology solutions for a seamless Digital Guest Journey. Our solutions are designed in-house, ensuring highly integrated and competitive offerings. Serving over 536,420 rooms worldwide – in top international hotel chains and renowned independent hotels.

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Job Description

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We seek a Network Solutions Engineer (Customer Success) to join our team responsible for productization and support of Cloud and Access Gateways delivering Internet, Video, and Voice to clients globally. This position is based in Maia, Portugal.

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Responsibilities

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  • Assist sales teams with demo setup and Proof of Concepts (PoCs).">
  • Support customers in initial network solution setup, ensuring smooth deployment and integration.">
  • Onboard new clients.">
  • Provide technical guidance and support to customers, ensuring efficient network system operation.">
  • Address product-specific queries on installation and ongoing issues.">
  • Bug identification and testing for developers.">
  • Update training materials and documentation for colleagues.">
  • Report issues to Product Manager.">
  • Daily customer communication to engage and guide them.">
  • Promptly handle product support calls and email inquiries professionally.">
  • Collaborate with sales, product development, and support teams to meet customer needs.">
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Requirements

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To succeed in this role, you must have:

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  • A degree in Informatics, Electronics, or equivalent work experience.">
  • Cisco and/or other Networks vendors certifications.">
  • Knowledge of multi-service network architectures supporting IPTV, VoIP, Wi-Fi.">
  • Ability to install and configure networking equipment.">
  • Familiarity with network protocols and technologies, such as TCP/IP, DNS, DHCP, VLAN, VPN, QoS.">
  • Ability to diagnose and resolve network-related issues.">
  • Experience with network security and firewall configurations.">
  • Knowledge of the Linux command line.">
  • Experience with Scripting Languages (e.g., bash).">
  • Fluency in English (spoken and written).">
  • Empathy towards helping customers and ability to manage expectations.">
  • Creative, resourceful, detail-oriented, and highly organized.">
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Compensation

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The estimated salary for this position is approximately €45,000 - €60,000 per annum, considering the location and industry standards.

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Benefits

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This role offers a great opportunity to work with a talented team in a friendly and open culture, expand your knowledge of various countries and regions, and contribute to shaping the future of networking solutions.

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Contact Information

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For more information, please visit Buscojobs Portugal's website.


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