Customer Success Network Expert

Há 1 mês


Porto, Porto, Portugal Nonius Tempo inteiro

About Nonius

We provide a complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. Our integrated solutions are built in-house and offer competitive advantages.

Our technology solutions serve over 536,420 rooms worldwide - in hotels of international chains and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and Sport facilities.

Job Overview

We seek a Customer Success Engineer (Access & Networks) to be part of the team responsible for productization and support of our Cloud and Access Gateways delivering Internet, Video and Voice to clients globally.

This position is based in Maia, Portugal.

Responsibilities:

  • Assist sales teams with demo setup and Proof of Concepts.
  • Help customers with network solution initial setup and configuration for smooth deployment and integration.
  • Support new client onboarding.
  • Provide technical assistance and guidance ensuring efficient network system operation.
  • Address product-specific queries on installation and ongoing.
  • Bug testing and feature development support.
  • Update training materials and documentation.
  • Collect and report issues to Product Managers.
  • Daily communication and relationship building with customers.
  • Prompt and professional handling of product support calls and email inquiries.

Requirements

  • Bachelor's degree in Informatics or Electronics, or equivalent experience.
  • Cisco or other networking vendor certifications.
  • Familiarity with multi-service network architectures supporting IPTV, VoIP, Wi-Fi.
  • Ability to install and configure networking equipment.
  • Knowledge of network protocols and technologies (TCP/IP, DNS, DHCP, VLAN, VPN, QoS).
  • Diagnosing and resolving network-related issues.
  • Experience with network security and firewall configurations.
  • Linux command line knowledge.
  • Scripting language proficiency (e.g., bash).
  • Fluency in English (spoken and written).
  • Empathy towards customer needs and ability to manage expectations.

Salary Range: €45,000 - €65,000 per annum, depending on experience

Benefits and Perks

  • A great team of smart people in a friendly and open culture.
  • Real responsibilities and autonomy.
  • Opportunity to expand knowledge across various regions.
  • Fast-paced career growth in a rapidly evolving tech company.
  • Contribution to enhancing the travel experience for millions worldwide.


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