Renewal Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

About the Role:

We are seeking a highly skilled Renewal Specialist to join our team at Zendesk, Inc. The successful candidate will be responsible for negotiating SaaS contracts and pricing with customers, ensuring a seamless renewal process and driving business growth.

Key Responsibilities:

  • Negotiate future subscription agreements with customers, focusing on reducing current discounts and expanding term lengths
  • Properly qualify expansion opportunities to drive business growth
  • Identify high-risk customers and partner with the Customer Success and Sales teams to develop save plans
  • Provide feedback to the Customer Success and Sales teams on growing customer requirements
  • Maintain accurate Salesforce opportunities and timely renewals

Qualifications:

  • 3+ years of experience in renewing and managing customer accounts
  • Proficient level of English (another European language is a plus)
  • Excellent phone presence and interpersonal skills
  • Results-oriented and excellent time management skills
  • Team player with excellent verbal and written communication skills
  • Experience with Salesforce.com and negotiating SaaS contracts and pricing

Compensation:

The estimated annual salary for this role is around $110,000, depending on location and qualifications. This figure is based on national averages and industry standards.

About Zendesk:

Zendesk, Inc. is a fast-growing company that provides customer service software to businesses worldwide. Our mission is to make it easy for companies to deliver amazing customer experiences. We believe in fostering global diversity, equity, and inclusion in the workplace.


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