Renewal Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

About the Role:

We are seeking a highly skilled Renewal Specialist to join our team at Zendesk, Inc. The successful candidate will be responsible for negotiating SaaS contracts and pricing with customers, ensuring a seamless renewal process and driving business growth.

Key Responsibilities:

  • Negotiate future subscription agreements with customers, focusing on reducing current discounts and expanding term lengths
  • Properly qualify expansion opportunities to drive business growth
  • Identify high-risk customers and partner with the Customer Success and Sales teams to develop save plans
  • Provide feedback to the Customer Success and Sales teams on growing customer requirements
  • Maintain accurate Salesforce opportunities and timely renewals

Qualifications:

  • 3+ years of experience in renewing and managing customer accounts
  • Proficient level of English (another European language is a plus)
  • Excellent phone presence and interpersonal skills
  • Results-oriented and excellent time management skills
  • Team player with excellent verbal and written communication skills
  • Experience with Salesforce.com and negotiating SaaS contracts and pricing

Compensation:

The estimated annual salary for this role is around $110,000, depending on location and qualifications. This figure is based on national averages and industry standards.

About Zendesk:

Zendesk, Inc. is a fast-growing company that provides customer service software to businesses worldwide. Our mission is to make it easy for companies to deliver amazing customer experiences. We believe in fostering global diversity, equity, and inclusion in the workplace.



  • Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    About Cleverly Lda (Portugal)Cleverly Lda (Portugal) is a leading provider of customer experience software, with a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    **Company Overview:**Zendesk, Inc. is a leading provider of customer service and support software. Our mission is to deliver exceptional customer experiences through innovative technology.Salary:$80,000 - $110,000 per year, depending on experience.**Job Description:**We are seeking a highly motivated Renewals Business Growth Specialist to join our team in...


  • Lisboa, Lisboa, Portugal Incognito Software Tempo inteiro

    Job OverviewIncognito Software, a global leader in creating software for broadband service providers, seeks a highly skilled Renewals Specialist to join their team. Based in Portugal, this role offers an exciting opportunity to build a faster, more connected future.About the RoleThe successful candidate will be responsible for cultivating strong business...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Job SummaryZendesk, Inc. is seeking an experienced Customer Retention Specialist to join our team. This role is responsible for assisting customers in aligning their subscription to their current and future service needs.About ZendeskAt Zendesk, we believe in offering our people a fulfilling and inclusive experience. Our software was built to bring a sense...


  • Lisboa, Lisboa, Portugal Red Bull Gruppe Tempo inteiro

    We're seeking a Contract Specialist to implement and analyze our structured contract framework. This role involves designing guidelines, evaluating performance metrics, identifying risks, trends, and optimization opportunities.Key Responsibilities:Designing contract guidelinesEvaluating performance metrics for customer and supplier agreementsIdentifying...

  • Renewal Growth Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About Zendesk, Inc.At Zendesk, we believe that everyone deserves a better customer experience. That's why we're on a mission to empower businesses to deliver world-class support and service to their customers.


  • Lisboa, Lisboa, Portugal Solidnetworks Business Consulting Tempo inteiro

    SolidNetworks Business Consulting is a specialist in Information Technology and Outsourcing Services. Our company provides skills development through certified training and career management in various areas of activity. We are recruiting an Administrative Support Specialist for our Human Resources department.About the JobThis role will provide...


  • Lisboa, Lisboa, Portugal Edp Energias De Portugal S.A. Tempo inteiro

    Company Overview">We are part of EDP, a global energy group present in around 30 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on our commitment to be all-green by 2030, leading the energy transition. Our company is committed to...


  • Lisboa, Lisboa, Portugal Mygwork Tempo inteiro

    About the RoleThis position offers a unique opportunity to work as a pension brokerage specialist with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Company OverviewWTW is a renowned advisory, broking, and solutions company that helps clients worldwide transform risk into growth...


  • Lisboa, Lisboa, Portugal Logoplaste Tempo inteiro

    Logoplaste is a leading manufacturer of packaging solutions, seeking a skilled Category Procurement Specialist to join its Supply Chain team. This role reports directly to the Supply Chain and Procurement Manager, who oversees the integration of suppliers into the company's operations. A strong candidate will have excellent communication skills, with the...

  • Film Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Welcome to Blu Selection, a multinational organisation recognised as one of the best sales and customer service solutions providers in the world.We are seeking a talented Film Support Specialist to join our team in Greece. As a Film Support Specialist, you will be part of an international team comprising talents from over 80 nationalities worldwide.Your key...


  • Lisboa, Lisboa, Portugal Richemont Tempo inteiro

    Job Description:    We are seeking an experienced Application Management Specialist to join our team at Richemont, a leader in luxury goods. As a specialist, you will be responsible for managing the end-to-end lifecycle of applications, with a focus on Azure Active Directory and Single Sign-On solutions.Responsibilities: Manage the development, testing,...


  • Lisboa, Lisboa, Portugal Red Bull Tempo inteiro

    We are seeking a highly skilled Contract Management Specialist to join our team at Red Bull. As a key member of our organization, you will play a crucial role in implementing and analyzing a structured contract framework tailored to our needs.Key Responsibilities:Design and implement contract guidelines that align with company policies and compliance...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the RoleWe are seeking a skilled European Regulatory Affairs Specialist to join our team. As a key member of our Regulatory Excellence group, you will play a crucial role in ensuring the continuous improvement of end-to-end processes and driving proactive solutions for automation, digitalization, and simplification.Key ResponsibilitiesMaintain and...


  • Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Job SummaryWe are seeking a highly motivated Customer Success and Upsell Specialist to join our team at Adecco Prestação De Serviços, Lda. in Lisbon.As a key member of our customer-facing team, you will be responsible for driving revenue growth through strategic cross-selling and upselling, fostering strong relationships with clients, and ensuring high...


  • Lisboa, Lisboa, Portugal Richemont Tempo inteiro

    Company OverviewRichemont is a luxury brand at the forefront of technology innovation, actively seeking a skilled Application Management Specialist with expertise in managing the lifecycle of applications and Single Sign-On solutions.Responsibilities:Manage the end-to-end lifecycle of applications, focusing on Azure Active Directory (Entra ID).Ensure...


  • Lisboa, Lisboa, Portugal Red Bull Tempo inteiro

    Red Bull Internship Program 2025We are seeking a highly motivated and detail-oriented individual to join our team as a Contract Management Specialist. This role is perfect for those who want to develop skills in contract management, compliance, and procurement.About the Role:Implement and analyze a structured contract framework tailored to our company's...


  • Lisboa, Lisboa, Portugal Solidnetworks Business Consulting Tempo inteiro

    At SolidNetworks Business Consulting, we are seeking an Executive Support Specialist to join our team. The ideal candidate will have a minimum of 5 years of experience in the field and a strong understanding of spoken and written English.About UsWe are a dynamic and ambitious company specializing in Information Technology and Outsourcing Services. Our team...

  • Cloud Technology Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Magic Beans Tempo inteiro

    Company OverviewMagic Beans is a pioneering consulting firm dedicated to empowering clients in their adoption of cutting-edge Cloud technologies. With a strong presence in key locations across Europe, including Lisbon, Porto, Óbidos, Brussels, Madrid, and Barcelona, we are committed to fostering a collaborative environment that drives sales careers...


  • Lisboa, Lisboa, Portugal Mygwork Tempo inteiro

    About the RoleWe are seeking a highly skilled Senior Pension Administration Specialist to join our dynamic team in Lisbon. As a key member of our global operations, you will be responsible for administering German insured pension funds and providing exceptional support to our clients.Company OverviewOur company, WTW, is an award-winning advisory, broking,...