Technical Support Specialist

Há 7 dias


Porto, Porto, Portugal Inetum Tempo inteiro

Key Responsibilities

As a Technical Support Specialist at Inetum, you will be responsible for the configuration, integration, and testing of components, programs, and application modules. You will diagnose incidents in application modules installed at customers, resolve medium complexity requests autonomously, and prepare and validate documentation for the Knowledge Base.

Requirements

To succeed in this role, you will need a high school diploma or degree in computer science, basic knowledge of DB2 and/or SQL Server, and basic knowledge of the English language. You will also need to demonstrate excellent communication and presentation skills, good time management skills, and emotional control, flexibility, and adaptability. Additionally, ITIL training, basic knowledge of AS400 and Windows, basic knowledge of programming and networks, and knowledge of insurance or Cleva solutions are valued but not required.


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