Administrative Coordinator
3 semanas atrás
About the Role
Nido Living is seeking an Administrative Coordinator to join our team at our residence in Porto. As an Administrative Coordinator, you will be responsible for the day-to-day administrative and reception operations of the residence. This will include managing the office and reception, ensuring a high level of customer service, and assisting with the marketing of the residence. You will also be responsible for managing the sales process, including responding to enquiries and conducting tours and residence viewings. Additionally, you will assist with addressing complaints and breaches of the residence code of conduct, and provide out-of-hours support as required.
Key Responsibilities
- Promote a 'residents first' culture and ensure their expectations are met.
- Manage the office and reception, and ensure that the customer service level of the residence team remains high.
- Assist with the marketing of the residence, working with the central Marketing team to ensure the relevant strategy goals are delivered at residence level.
- Manage the sales process, including responding to enquiries and conducting tours and residence viewings.
- Address complaints and breaches of the residence code of conduct, and provide out-of-hours support as required.
Requirements
- Excellent written and verbal communication skills.
- Ability to plan and prioritise.
- Strong attention to detail.
- Positive and enthusiastic attitude.
- Passionate about creating a customer-focused environment for residents.
- Professional and friendly demeanour.
- Flexible and adaptable.
- Proactive nature and ability to work on own initiative.
- Ability to work in a fast-paced environment.
- Excellent customer relationship skills.
About Nido Living
Nido Living is a leading provider of student accommodation and residential properties. We are committed to delivering the best customer experience and creating communities that place resident wellbeing and safety at their centre. Our teams and their focus on the student experience are what make us stand out and win awards. We have a long and prosperous journey ahead, which offers a great opportunity for an enthusiastic, like-minded individual to join us along the way.
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