Global Sports Industry Customer Advocate
1 dia atrás
We are seeking a highly skilled and motivated Customer Support Specialist to join our dynamic team at Cross Border Talents. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, this opportunity could be perfect for you.
About the RoleAs a Cross Border Talents Customer Support Advisor, you will play a crucial role in assisting clients via phone, chat, email, and social media, resolving account, technical, and financial inquiries. You will deliver expert advice, ensure customer satisfaction, and contribute to process improvements.
Key Responsibilities:- Deliver exceptional support via phone, live chat, email, and social media
- Address issues such as account setup, verification, login, financial matters, and technical challenges
- Serve as a trusted advisor to customers within the sports industry
- Respond promptly to customer inquiries, complaints, and feedback
- Foster strong customer relationships through clear, open communication
To succeed in this role, you must have:
- Fluent German (C2 level)
- Fluent English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
At Cross Border Talents, we offer a competitive salary of **€35,000 - €45,000 per year**, depending on your experience and qualifications. Additionally, you can expect:
- A performance-based bonus structure
- Meal allowance to cover expenses during working hours
- Transportation allowance to support commuting costs
- Comprehensive health and life insurance coverage
- The opportunity to work in a collaborative, in-office environment
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