Customer Support Professional for Sports Industry

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Embark on a rewarding career as a Customer Support Specialist with Cross Border Talents in Lisbon, Portugal. We are seeking an exceptional individual to join our team and provide top-notch support to clients within the sports industry.

About the Role

We are looking for a highly skilled and enthusiastic professional to deliver outstanding customer service via phone, live chat, email, and social media. As a Customer Support Advisor, you will be responsible for addressing account-related inquiries, resolving technical challenges, and providing expert advice to customers.

Key Responsibilities

  • Deliver Exceptional Support: Provide prompt and courteous assistance to clients via various communication channels.
  • Account Setup and Verification: Address issues related to account setup, verification, login, and financial matters.
  • Serve as a Trusted Advisor: Offer expert advice and guidance to customers within the sports industry.
  • Customer Relationship Building: Foster strong relationships through clear and open communication.
  • Process Improvement: Contribute to refining processes and enhancing service quality.

Requirements

  • Language Proficiency: Fluent in Dutch (C2 level) and English (B2 level).
  • EU Citizenship or Residency Card: Possess EU citizenship or a Portuguese residency card.
  • Experience: 0-1 year of experience in customer support.
  • Leadership, Analytical, and Communication Skills: Demonstrate strong leadership, analytical, and communication skills.
  • Eagerness to Learn and Grow: Show a willingness to learn and grow professionally.

Why Work with Us?

  • Competitive Salary: Receive an attractive salary that reflects your skills and expertise.
  • Performance Bonus: Earn bonuses based on your contributions and performance.
  • Meal and Transportation Allowance: Enjoy meal and transportation allowances to support your daily needs.
  • Health and Life Insurance: Benefit from comprehensive health and life insurance coverage.
  • Onsite Work Environment: Engage in a collaborative and dynamic work environment.

We offer a competitive estimated annual salary of €45,000 - €55,000, depending on your qualifications and experience.



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