Customer Support Professional for Sports Industry
2 semanas atrás
Embark on a rewarding career as a Customer Support Specialist with Cross Border Talents in Lisbon, Portugal. We are seeking an exceptional individual to join our team and provide top-notch support to clients within the sports industry.
About the Role
We are looking for a highly skilled and enthusiastic professional to deliver outstanding customer service via phone, live chat, email, and social media. As a Customer Support Advisor, you will be responsible for addressing account-related inquiries, resolving technical challenges, and providing expert advice to customers.
Key Responsibilities
- Deliver Exceptional Support: Provide prompt and courteous assistance to clients via various communication channels.
- Account Setup and Verification: Address issues related to account setup, verification, login, and financial matters.
- Serve as a Trusted Advisor: Offer expert advice and guidance to customers within the sports industry.
- Customer Relationship Building: Foster strong relationships through clear and open communication.
- Process Improvement: Contribute to refining processes and enhancing service quality.
Requirements
- Language Proficiency: Fluent in Dutch (C2 level) and English (B2 level).
- EU Citizenship or Residency Card: Possess EU citizenship or a Portuguese residency card.
- Experience: 0-1 year of experience in customer support.
- Leadership, Analytical, and Communication Skills: Demonstrate strong leadership, analytical, and communication skills.
- Eagerness to Learn and Grow: Show a willingness to learn and grow professionally.
Why Work with Us?
- Competitive Salary: Receive an attractive salary that reflects your skills and expertise.
- Performance Bonus: Earn bonuses based on your contributions and performance.
- Meal and Transportation Allowance: Enjoy meal and transportation allowances to support your daily needs.
- Health and Life Insurance: Benefit from comprehensive health and life insurance coverage.
- Onsite Work Environment: Engage in a collaborative and dynamic work environment.
We offer a competitive estimated annual salary of €45,000 - €55,000, depending on your qualifications and experience.
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