Technical Sports Support Specialist
2 semanas atrás
Job Overview
The leading player in the global sports betting and gaming industry seeks a skilled Technical Sports Support Specialist to join their team. This role requires providing exceptional customer support via multiple channels, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
Salary Information
We offer a competitive salary package, including a base salary of €1,195 per month, calculated based on the local market rate for similar positions in Lisbon, Portugal. Additionally, employees may be eligible for a complexity bonus and meal allowance.
About the Role
In this role, you will serve as a knowledgeable consultant for customers in the sports industry, providing prompt and effective solutions to questions regarding account setup and verification, sign-in problems, financial matters, and general guidance on navigating the platform. You must have excellent communication skills, be able to explain complex concepts clearly and concisely, and possess good typing and computer skills (MS Office applications). Previous experience in a customer service centre is an advantage, but not mandatory.
Work Environment
As a Technical Sports Support Specialist, you will work on rotational shifts, including night shifts, Monday to Sunday, 24/7. You will be required to work 40 hours per week, full-time, and spend most of your time at our office location in Lisbon. We offer a dynamic and supportive work environment with opportunities for growth and professional development.
What We Offer
We offer a comprehensive benefits package, including a meal allowance, which can be used towards meals or other expenses. Our team members also enjoy flexible working arrangements, career advancement opportunities, and access to cutting-edge technology and training resources.
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