German Technical Customer Advisor
3 semanas atrás
About the Role
We are seeking a highly skilled German Technical Customer Advisor to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance to users of our advanced drone products.
Your Key Responsibilities
- Handle customer inquiries via phone, email, and chat in German, resolving technical issues efficiently and professionally.
- Assist users with account issues, product functionalities, and troubleshooting, guiding them through step-by-step solutions.
- Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services.
- Foster positive relationships with users by providing empathetic and helpful responses.
- Gather and share feedback from users with the team to help improve products and ensure a high-quality experience.
What We're Looking For
We are seeking proactive and customer-oriented individuals who meet the following criteria:
- Fluent in German and English, with excellent verbal and written communication abilities.
- Passionate about delivering exceptional customer service and resolving issues effectively.
- Strong analytical and problem-solving skills to assist with diverse customer inquiries.
- Comfortable using digital platforms and familiar with drone technology and related tools.
- Collaborative mindset and the ability to work well both independently and in a team setting.
- Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
About Us
By joining our team, you'll enjoy a wide range of benefits, including:
- Working from our modern office in Lisbon, surrounded by an international and vibrant team.
- Opportunities for professional growth and career advancement within a global company.
- Continuous learning opportunities to enhance your skills and expertise.
- Comprehensive health insurance and wellness programs to support your overall well-being.
Join Our Team
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