Global Customer Support Specialist

Há 6 dias


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
Job Description

We are looking for a highly skilled Global Customer Support Specialist to join our team at Cross Border Talents. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

About the Role
  • Provide timely and effective solutions to customer inquiries, ensuring high levels of satisfaction.
  • Assist customers with product information, order issues, and general inquiries in a professional and friendly manner.
  • Resolve complex customer concerns and escalate when necessary, maintaining accurate records of interactions in our CRM system.
Requirements
  • Fluency in French (C2 level) and good communication skills in English (B2 level or higher).
  • Strong problem-solving skills and ability to empathize with customers, with flexibility to work rotational shifts Monday to Friday, 07:00 AM – 05:30 PM.
  • Must be available to work on-site in Braga.
What We Offer
  • Competitive salary range €25,000 - €35,000 per year.
  • Private health insurance, paid training, and ongoing support.
  • A friendly and supportive work environment with opportunities for career advancement.
Work Schedule

Monday to Friday: 07:00 AM – 05:30 PM (rotational shifts). Days off: Saturday and Sunday.



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