Customer Service Liaison
4 semanas atrás
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.
- Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
- Work closely with sales, marketing, finance, logistics, quality, R&D, supply chain, and operations to monitor customer requirements throughout the order fulfillment process.
- Coordinate the expediting of rush shipments, where necessary, and monitor their progress to delivery.
- Manage customer complaints and maintain a consistent focus on gaining knowledge through the use of best practices and standard procedures.
- Minimum of 3 years' experience in a similar position, preferably in a manufacturing environment.
- Experience of SAP and strong Excel skills appreciated.
- Fluent in English and Portuguese.
- Customer-focused, results-oriented, excellent interpersonal and communication skills, ability to build collaborative relationships, excellent time management and organizational skills, and ability to work as part of a multi-structure team.
Amcor offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. As a member of our team, you will have the opportunity to work with a global leader in the packaging industry, contributing to the creation of innovative and sustainable packaging solutions.
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