Fashion Experience Specialist
3 semanas atrás
FARFETCH, a global luxury fashion platform, connects creators, curators, and consumers. Our mission is to provide exceptional service experiences that exceed customer expectations. We welcome diversity, empower individuality, and celebrate unique perspectives, fostering an inclusive environment for everyone.
About UsAt FARFETCH, we're passionate about operational excellence, ensuring seamless and memorable luxury experiences for our customers worldwide. We create engaging online content, secure payments, and maintain compliance with fraud process regulations while providing top-notch customer care.
The RoleWe're seeking an experienced Fashion Experience Specialist to serve as the face and voice of our strategic partners. As a key team member, you'll be responsible for delivering exceptional service through quality, speed, and efficiency. Your primary goal will be to help customers discover our partner's amazing product selection and exceed their expectations by providing an unforgettable experience.
Key Responsibilities:- Be the first point of contact, providing optimal service to customers across multiple channels (email, phone, and chat)
- Resolve customer queries and requests within our customer promise
- Provide information and best advisory on products and services
- Take ownership of case resolution, finding solutions according to company processes and guidelines
You will report to the Customer Service Supervisor and gain excellent hands-on experience in a fast-paced fashion environment. To succeed in this role, you should have excellent English and Arabic proficiency, good IT skills, and the ability to resolve complex customer issues with a positive approach.
What You'll Need- Minimum 1 year of experience in customer service, preferably in fashion and/or e-commerce
- Excellent communication and problem-solving skills
- Good IT skills, including customer service-specific and Windows packages
- Natural multi-tasking ability with attention to detail and critical thinking
We offer a competitive salary of $55,000 per annum, flexible working environment, well-being support, and tools. Enjoy extra days off, sabbatical programs, and community involvement opportunities. FARFETCH is an equal opportunities employer, committed to treating all applicants fairly throughout our recruitment process.
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