Customer Service Representative with Romanian and English
Há 3 dias
We are searching for a skilled Retention Expert to join our client's team in the BPO field. The successful candidate will have strong communication skills, proficiency in Romanian and English (C1 level), and experience in customer service or sales.
The role involves acting as a trusted consultant for customers in the sports sector, developing and maintaining strong relationships through clear and engaging communication, and delivering top-notch customer service while following company policies.
Key Responsibilities:
- Act as a trusted consultant for customers in the sports sector;
- Develop and maintain strong relationships with customers through clear and engaging communication;
- Share feedback and suggestions to improve internal processes;
- Deliver top-notch customer service, ensuring satisfaction with solutions provided while following company policies.
Requirements:
- Proficiency in Romanian language and English , both spoken and written C1 level;
- Excellent communication skills and ability to explain complex ideas clearly;
- Strong organizational, analytical, and decision-making abilities;
- Team-oriented with a positive approach;
- Experience in customer service or sales is an advantage;
- Proficient typing and computer skills (familiarity with MS Office).
This position offers a competitive salary of **€3100-3800 gross per month** plus monthly performance bonuses. Additional benefits include relocation support, full-time position with flexible hours, health and life insurance, a Multisport card, transport allowance, bonuses for life events, extra paid leave for education, corporate discounts, paid comprehensive initial training and onboarding, ongoing training and professional development programs, career growth support through various development programs, and health and wellbeing initiatives.
Join Astrea Recruitment, a leading recruitment agency with 17 years of experience, where you can find exciting opportunities like this one. If you're interested in this role, please share your detailed resume in English for consideration.
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