Customer Service Expert in French

4 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

About the Company

Teleperformance Portugal is a leading provider of customer experience management solutions, serving as a bridge between companies and their customers.

About the Job

We are currently seeking a highly skilled Customer Service Expert in French to join our team. As a representative of our client, you will be responsible for providing top-notch customer service by assisting with various tasks such as ordering supplies, answering customer inquiries, processing orders, and providing shipping information.

Key Responsibilities

  1. Assist customers with ordering supplies and resolving issues related to company services
  2. Answer customer calls and respond to inquiries in a timely and professional manner
  3. Process pick-up orders and provide accurate shipping information
  4. Track packages and request proof of delivery when necessary

Requirements

  • Fluent written and verbal communication skills in French (native-level proficiency required)
  • Proficiency in English (B2 level or higher)
  • Excellent listening and communication skills
  • Aptitude for problem-solving and critical thinking
  • Dynamism and team spirit
  • High School diploma or equivalent qualification (minimum requirement)

Benefits

As a valued member of our team, you can expect:

  • A competitive salary range of €28,000 - €38,000 per year, depending on experience
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and multicultural work environment with colleagues from diverse backgrounds
  • A comprehensive benefits package, including health insurance, paid time off, and more

About Teleperformance Portugal

We are one of the 25 best companies to work for in Europe, according to the Great Place to Work Institute. Our team provides services in 35 languages, supporting clients across various industries. With over 12,000 employees from 111 nationalities, we offer a unique opportunity to grow professionally and personally.



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