Dedicated French Language Customer Service Expert
2 semanas atrás
CBT is a leading company in the web services industry, seeking a skilled and enthusiastic French-speaking customer service representative to join our dynamic team in Lisbon, Portugal.
About the RoleWe are looking for an exceptional individual who can deliver top-notch customer support, utilizing their fluency in French and intermediate English skills. As a key point of contact for French-speaking clients, you will ensure seamless communication, providing accurate information and resolving issues efficiently.
Key Responsibilities- Customer Support: Provide multichannel support to customers, ensuring prompt and effective resolution of inquiries.
- Web Services Expertise: Develop in-depth knowledge of CBT's web services and offer helpful information to customers.
- Problem-Solving: Troubleshoot and resolve complex issues, providing personalized solutions.
- Communication: Maintain clear and professional communication with customers, empathizing with their needs.
- Collaboration: Work closely with team members to escalate and resolve intricate issues.
- Feedback: Gather valuable customer feedback to enhance service quality.
- Documentation: Log customer interactions and resolutions accurately in internal systems.
- Language Skills: Fluency in French and intermediate English (B2) required.
- Experience: Previous customer service experience beneficial but not mandatory; we value strong learning potential.
- Skills:
- Communication: Excellent verbal and written communication skills in both languages.
- Problem-Solving: Strong troubleshooting skills and ability to provide quick solutions.
- Customer-Oriented: Passion for delivering exceptional customer service and maintaining long-term relationships.
- Adaptability: Comfort in a fast-paced environment and ability to adapt to new challenges.
- Team Player: Ability to work well with colleagues to achieve common goals.
- Tech-Savvy: Basic computer skills and ability to learn new web-based tools and applications.
- Competitive Salary: Enjoy a salary that reflects your skills and experience, with opportunities for performance-based bonuses.
- Relocation Package: Full relocation package for those relocating from abroad, including flight tickets and accommodation support.
- Health & Life Insurance: Comprehensive health and life insurance coverage starting on day one.
- Meal Allowance: Daily meal allowance to help with food expenses.
- Transport Allowance: Monthly transport allowance for daily commute.
- Career Growth: Opportunities for career development and advancement within CBT.
- Training & Development: Continuous learning and development programs to enhance your skills and career prospects.
- Work-Life Balance: A supportive environment that values your well-being and work-life balance.
- Vibrant Location: Work in Lisbon, one of Europe's most exciting cities, known for its beautiful architecture, delicious food, and sunny weather.
Lisbon offers a unique blend of history, culture, and modern living. It's a fantastic city for personal and professional growth, with a welcoming international community and a growing tech industry. You'll enjoy a high quality of life, a vibrant social scene, and an affordable lifestyle in a beautiful, sunny city.
Estimated salary: €30,000 - €45,000 per annum, depending on experience.
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