Technical Account Manager for Cloud Services
4 semanas atrás
Company Overview:
SAP is a leading global technology company that enables organizations to run better. Our company culture emphasizes collaboration, innovation, and customer-centricity.
Estimated Salary: € 40,000 - 60,000 per annum
Job Description:
- Ensure high-quality cloud services are delivered to customers post go-live, particularly in the operations phase.
- Collaborate closely with stakeholders to drive customer engagement and support upselling SAP's products and services.
- Liaise with customers to identify areas of improvement and implement optimizations, innovations, and process enhancements.
- Lead the entire customer lifecycle, including transition, stabilization, operations, and offboarding.
Required Skills and Qualifications:
- Bachelor's degree in IT, Business Management, Engineering, or a related field.
- 3+ years of experience in customer account services, relationship management, or a similar role.
- 5+ years of hands-on experience in at least one SAP Solution Area (e.g., S/4 Hana – FI, MM, SuccessFactors, BTP).
- 3+ years of experience leading teams as a project manager.
- Strong problem-solving skills in complex environments.
- Excellent documentation, communication, facilitation, and interpersonal skills.
- English language proficiency is mandatory.
Benefits:
SAP offers a collaborative team environment, opportunities for learning and development, recognition of individual contributions, and a variety of benefit options.
Meet Your Team:
The Adaption Services Center's Cloud Application Services team delivers high-quality services to RISE customers post go-live, primarily in the operations phase.
We Win with Inclusion:
SAP promotes a culture of inclusion, focuses on health and well-being, and provides flexible working models to ensure everyone feels included and can work at their best.
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