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Problem Resolution Lead
1 semana atrás
About the Role
In this key position, you will be responsible for coordinating and supervising the activities of technical and commercial resources to resolve problems affecting our clients.
Your expertise will be instrumental in ensuring the efficient resolution of incidents, while fostering strong relationships with internal and external stakeholders.
Key Responsibilities
- Assess the impact of incidents and develop effective resolution strategies;
- Collaborate with technical and commercial resources to ensure timely problem resolution;
- Maintain open communication channels with stakeholders;
- Continuously improve incident management processes and procedures.
