Claims Resolution Expert
Há 2 dias
At Blu Selection, we are seeking a skilled Claims Resolution Expert to join our team. As a key member of our claims department, you will play a vital role in handling end-to-end claims processes, identifying potential fraud, and working closely with internal and external stakeholders to deliver exceptional customer experiences.
About the Role:- Provide excellent community support for hosts and guests through Host Guarantee, Host Protection Insurance, and Experience Protection insurance.
- Handle designated inboxes through inbound and outbound tickets/emails, outbound calls, and case work.
- Initiate, investigate, and resolve complex cases involving damages, liability claims, potential fraud, or brand risk, verifying facts and determining resolutions based on internal policies.
- Collaborate with stakeholders to align on case strategies and prioritize tasks in a fast-paced environment.
The ideal candidate will possess native proficiency in French and fluent English, previous experience in claims, fraud investigation, and/or risk analysis, as well as strong problem-solving and critical-thinking skills to resolve challenging customer issues.
What We Offer:- A competitive salary with performance-based bonuses.
- Relocation support, flight reimbursement after 3 months, and health insurance from the start of employment.
- Regular social events and community-building activities that foster teamwork and camaraderie.
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