Claims Fraud Resolution Professional

Há 5 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

**Job Summary:**

We are seeking a highly skilled Claims Fraud Resolution Professional to join our team at Blu Selection.

**Key Responsibilities:**

The successful candidate will handle end-to-end claims processes, identify potential fraud, and work closely with internal and external stakeholders to deliver a seamless customer experience.

**Core Work:**

To provide excellent community support for host and guests seeking assistance from Host Guarantee,  Host Protection Insurance Experience Protection insurance.

Handle the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.

Initiating, investigating and resolving cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies.

Working closely with stakeholders to align on case strategy

**Required Skills and Qualifications:**

Native proficiency in French and fluent English

Previous experience in Claims, fraud investigation and/or risk analyses

Strong problem-solving and critical-thinking skills to resolve challenging customer issues.

Excellent verbal and written communication skills, including the ability to explain complex issues clearly.

Ability to handle sensitive situations calmly and empathetically while personalizing responses.Strong analytical skills and the ability to prioritize tasks in a fast-paced environment.

Experience negotiating claims resolutions effectively and efficiently.

**What's in it for You?:

Competitive salary with performance-based bonuses and meal vouchers.

Relocation support, flight reimbursement after 3 months

Health insurance from the start of your employment.

Regular social events and community-building activities.



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