Dispute Resolution and Insurance Claims Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Position

We are looking for a talented Claims Investigation Specialist to join our team at Blu Selection. As a key member of our team, you will play a crucial role in handling end-to-end claims processes, identifying potential fraud, and collaborating with internal and external stakeholders to provide a seamless customer experience.

Your responsibilities will include:

  • Providing community support for hosts and guests.
  • Handling designated inboxes through various channels.
  • Initiating, investigating, and resolving complex cases.
  • Collaborating with stakeholders to determine resolutions.
Requirements

To excel in this role, you will need:

  • Native proficiency in French and fluent English.
  • Previous experience in claims, fraud investigation, and/or risk analysis.
  • Strong problem-solving and critical-thinking skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Experience negotiating claims resolutions.


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