Dispute Resolution Expert

Há 4 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Role Overview: As a Claims Investigation Specialist at Blu Selection, you will be responsible for handling end-to-end claims processes, identifying potential fraud, and collaborating closely with internal and external stakeholders to deliver exceptional customer experiences.

Key Responsibilities:

  • Handle designated inboxes through inbound and outbound tickets, emails, and case work
  • Initiate, investigate, and resolve cases involving complex damages, liability claims, potential fraud, or brand risk
  • Work closely with stakeholders to align on case strategy

Skills and Experience Required:

  • Native proficiency in French and fluent English
  • Previous experience in claims, fraud investigation, and/or risk analysis
  • Strong problem-solving and critical-thinking skills to resolve challenging customer issues
  • Excellent verbal and written communication skills
  • Ability to handle sensitive situations calmly and empathetically
  • Strong analytical skills and ability to prioritize tasks in a fast-paced environment
  • Experience negotiating claims resolutions effectively and efficiently

What's in it for You?

  • Competitive salary with performance-based bonuses
  • Relocation support and flight reimbursement after 3 months
  • Health insurance from the start of employment
  • Regular social events and community-building activities


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