Customer Engagement Specialist

Há 6 dias


Braga, Braga, Portugal Tn Portugal Tempo inteiro
About Tn Portugal
Tn Portugal is a recruitment agency that connects skilled professionals with rewarding career opportunities, focusing on exceptional service delivery in multiple languages and cultures.

Job Overview:
In this role as a Portuguese Speaking Client Support Representative, you will play a vital part in supporting our Portuguese-speaking clients by providing timely and effective assistance. You will be working closely with the team to develop and implement strategies that meet the evolving needs of our clients.

Key Responsibilities:
  • Deliver excellent customer support to Portuguese-speaking clients via phone, email, or chat.
  • Proactively address client concerns and resolve issues efficiently.
  • Collaborate with colleagues to enhance service quality and best practices.
  • Document all client interactions accurately in our CRM system.
  • Guide clients through the onboarding process, explaining our services and platform.
  • Identify client requirements and provide personalized solutions.

Requirements:
  • Excellent command of Portuguese and English is required.
  • Prior experience in customer support or a client-facing role is beneficial.
  • Exceptional communication skills, emphasizing empathy and client satisfaction.
  • Ability to work independently, prioritizing multiple tasks in a dynamic environment.
  • Familiarity with customer support software and CRM systems is advantageous.
  • A proactive attitude and genuine commitment to assisting clients are essential.


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