Customer Service Representative

Há 6 dias

Porto, Porto, Portugal Webhelp France Tempo inteiro
{"title": "Customer Service Representative", "description": "Join Our Team as a Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team in Porto, Portugal. As a Customer Service Representative, you will be responsible for ensuring that performance goals are met across all operations and that we fulfill client expectations related to operational excellence.

Our client specializes in mobile payments and supporting small and medium businesses. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service and support to our clients.

We offer a range of benefits, including a competitive salary, performance bonus, and full paid training on the company and the project you\u0027ll be working on. We also offer career development programs, specialized courses, and language classes to help you grow and develop in your career.

As a Customer Service Representative, you will be working in a fast-paced environment, handling customer inquiries and resolving issues in a timely and professional manner. You will also be responsible for providing technical support and troubleshooting for hardware and software issues.

We are looking for a highly motivated and organized individual who is able to work in a team environment and provide exceptional customer service. If you are a team player who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Assist customers through phone and/or chat regarding their inquiries
  • Provide technical support and troubleshooting for hardware and software issues
  • Guide customers through the setup and usage of mPOS systems
  • Provide accurate and real-time answers to customer inquiries

Requirements:

  • High level of Italian (written and oral) and fluent in English (B2)
  • Familiarity/aptitude with smart electronic devices
  • Proficient PC skills
  • Excellent communication skills (ability to communicate technical issues in non-technical terms)
  • Ability to operate in high-pressure situations

What We Offer:

  • Competitive salary and performance bonus
  • Full paid training on the company and the project you\u0027ll be working on
  • Career development programs, specialized courses, and language classes
  • Bring-a-friend (referral) bonus opportunities

Why Join Us:

We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We are proud to be recognized with awards such as "World\u0027s Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

In accordance with Portugal\u0027s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

"}

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