Dedicated German Language Customer Service Representative
1 semana atrás
David Kennedy Recruitment is working with a leading multinational technology business to fill a full-time Customer Support Agent position in Lisbon, Portugal. The successful candidate will provide exceptional customer support to premium members of a streaming platform.
About the RoleThe Customer Support Agent will be responsible for:
- Communicating with customers via various channels (telephone, email, and chat) to ensure satisfaction and provide professional support
- Handling customer complaints, identifying solutions, and collaborating with specialists to solve issues
- Maintaining accurate documentation of actions taken and categorizing cases for the engineering team
To succeed in this role, you must possess:
- Native or fluent German language skills (oral and written)
- Fluent English language skills (at least B2 level)
- Experience in customer-facing roles, preferably in social media communities
- Excellent writing and verbal communication skills to simplify technical language
- A resourceful and stress-resilient personality that can adapt to challenging situations
This exciting opportunity comes with an excellent remuneration package based on experience, skills, and performance, including:
- An attractive salary of approximately €35,000 - €45,000 per annum, depending on qualifications and experience
- A dynamic and creative team environment with a positive atmosphere
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