Dedicated German Language Customer Service Representative

1 semana atrás


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading multinational technology business to fill a full-time Customer Support Agent position in Lisbon, Portugal. The successful candidate will provide exceptional customer support to premium members of a streaming platform.

About the Role

The Customer Support Agent will be responsible for:

  • Communicating with customers via various channels (telephone, email, and chat) to ensure satisfaction and provide professional support
  • Handling customer complaints, identifying solutions, and collaborating with specialists to solve issues
  • Maintaining accurate documentation of actions taken and categorizing cases for the engineering team
Requirements

To succeed in this role, you must possess:

  • Native or fluent German language skills (oral and written)
  • Fluent English language skills (at least B2 level)
  • Experience in customer-facing roles, preferably in social media communities
  • Excellent writing and verbal communication skills to simplify technical language
  • A resourceful and stress-resilient personality that can adapt to challenging situations
What We Offer

This exciting opportunity comes with an excellent remuneration package based on experience, skills, and performance, including:

  • An attractive salary of approximately €35,000 - €45,000 per annum, depending on qualifications and experience
  • A dynamic and creative team environment with a positive atmosphere


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