Customer Support Specialist with German Language Skills
2 semanas atrás
Company Overview: Our client is a global leader and one of the biggest companies in Portugal. They have been recognized as an excellent company to work for and one of the best customer service provider companies, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.
Job Description: As a Customer Support Agent, you will be responsible for supporting the activities of our client's customers by providing high-quality service while working with prestigious worldwide brands.
Key Responsibilities:
- Answer inbound calls and customer inquiries
- Provide support and direction to customers and resolve customer service issues in a timely and empathetic manner
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database
- Troubleshoot through the use of open questions, support documents, and system training
- Offer recommendations to common problems or frequently asked questions
Requirements: We are looking for someone with fluency in German (C1/C2 Level or Native) and good knowledge of English (B2 level). You should also have a typing speed of 20 words per minute and be available to work in rotating shifts. Additionally, you should have good computer skills, previous experience or contact with clients, excellent communication skills, good listening and empathy skills, and good time management skills. Team spirit and flexibility are also essential.
What We Offer:
- Competitive salary: €25,000 - €30,000 per year
- Performance and Language bonus
- Meal vouchers
- Fixed-term, renewable employment contract
- Private health insurance after 6 months of contract signature
- Airport pick-up and administrative assistance with your registration in Portugal
- Reimbursement of your flight expenses
Why Join Us? By joining our team, you will have the opportunity to work with a global leader and one of the biggest companies in Portugal. You will also have access to competitive benefits and the chance to develop your skills and career.
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