French/English Client Services Officer

Há 1 mês


Lisboa, Lisboa, Portugal Adecco Tempo inteiro

Job Summary
Are you passionate about delivering exceptional customer service and working in a dynamic environment? We're seeking a French/English speaker to join our team as a Client Services Officer.

About the Role
As a Client Services Officer, you will be responsible for providing excellent customer service to our clients, managing customer relationships, and contributing to client satisfaction. You will also be responsible for administrative tasks related to customer contracts and benefits.

Key Responsibilities
- Provide exceptional customer service to clients via phone and email
- Manage customer relationships and contribute to client satisfaction
- Perform administrative tasks related to customer contracts and benefits

Requirements
- Fluency in French and English
- Passion for customer service
- Previous experience in the insurance sector is an asset

What We Offer
- Direct contract with the client
- Continuous training
- Competitive salary and benefits package
- Opportunity for internal mobility and career growth

Working Conditions
- 40 hours per week, Monday to Sunday (one weekend worked every other month, after 4 months of presence)
- Rotating shifts (8:00 AM to 5:00 PM / 9:00 AM to 06:00 PM / 10:00 AM to 19:00 PM)
- Saturday and Sunday: payment 50% and Bank holidays: payment 100% + 1 day off

Telework Charter
Possibility of working remotely after 6 months of seniority within the group 2 days per week (up to 3 days for pregnant women or people who have a child under 8 years old)

Work at the Office
Av 5 de Outubro (Lisbon)

Why Join Us
We believe in Talent without labels and are committed to non-discrimination, promoting diversity, inclusion, and equity in the workplace.



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