Insurance Customer Support Specialist
1 semana atrás
Company Overview
Groupe Henner is a dynamic company that values collaboration, knowledge sharing, and work-life balance.
We offer a supportive management unit and a strong sense of community at our Lisbon office.
About the Role
We are seeking a Client Services Officer with excellent communication skills in French and/or English to provide top-notch customer support and enhance the client experience.
Responsibilities
- Advise and assist clients with their inquiries via phone and email.
- Handle customer relationships, providing advice on health insurance contracts, coverage, reimbursements, and contract-related matters.
- Manage administrative tasks, including contract registration and cancellation, premium collection, and health service entry.
- Update and modify client files, ensuring accurate records and efficient operations.
Benefits
As a valued member of our team, you will enjoy:
- A competitive salary of approximately €28,000 - €32,000 per annum, depending on experience.
- Quarterly bonuses and annual bonuses.
- Meal and transport allowances.
- Free health insurance for you and your family.
- A comprehensive benefits package, including social benefits.
Requirements
To succeed in this role, you will need:
- Excellent communication skills in French and/or English.
- A strong ability to understand client needs and handle diverse situations.
- Strong organizational and time management skills.
- A flexible and adaptable approach to work.
What We Offer
At Groupe Henner, we value our employees' well-being and offer a range of benefits to support their personal and professional growth.
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