Insurance Customer Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Groupe Henner Tempo inteiro

Company Overview

Groupe Henner is a dynamic company that values collaboration, knowledge sharing, and work-life balance.

We offer a supportive management unit and a strong sense of community at our Lisbon office.

About the Role

We are seeking a Client Services Officer with excellent communication skills in French and/or English to provide top-notch customer support and enhance the client experience.

Responsibilities

  • Advise and assist clients with their inquiries via phone and email.
  • Handle customer relationships, providing advice on health insurance contracts, coverage, reimbursements, and contract-related matters.
  • Manage administrative tasks, including contract registration and cancellation, premium collection, and health service entry.
  • Update and modify client files, ensuring accurate records and efficient operations.

Benefits

As a valued member of our team, you will enjoy:

  • A competitive salary of approximately €28,000 - €32,000 per annum, depending on experience.
  • Quarterly bonuses and annual bonuses.
  • Meal and transport allowances.
  • Free health insurance for you and your family.
  • A comprehensive benefits package, including social benefits.

Requirements

To succeed in this role, you will need:

  • Excellent communication skills in French and/or English.
  • A strong ability to understand client needs and handle diverse situations.
  • Strong organizational and time management skills.
  • A flexible and adaptable approach to work.

What We Offer

At Groupe Henner, we value our employees' well-being and offer a range of benefits to support their personal and professional growth.



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