Senior Insurance Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

About the Role

We are seeking an experienced Insurance Support Specialist to join our team in Lisbon, Portugal. This is a fantastic opportunity for someone looking to take their career to the next level and work with a leading international insurer.

Job Summary

The Insurance Support Specialist will be responsible for providing high-quality administrative support to underwriters, brokers, and end clients. You will handle tasks related to the preparation and administration of insurance policies, ensuring timely and efficient processing of requests from various stakeholders.

Key Responsibilities

  • Office-based administration work to ensure high-quality and efficient processing of administration requests from external brokers and end clients, as well as internal underwriting teams.
  • Testing and supporting UAT (User Acceptance Testing) as well as new administrative tools, processes, and documentation.
  • Acting as the first point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions within the scope of the Insurance Admin role.
  • Accurate, timely, and efficient data entry of insurance risks as per Hiscox standards to achieve Service Excellence.
  • Ensuring constant superb quality output by performing regular Quality Audits.
  • Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
  • Delivering exceptional service standards/KPIs.
  • Supporting data cleansing and mass change processing projects.
  • Preparing management information reports as requested using various reporting tools and methods.
  • Participating and providing support to process improvement projects.
  • Contributing to technical support and procedural best practice.
  • Providing new ideas and supporting the team leader and coordinator regarding execution.

Requirements

  • Baccalaureate qualification.
  • Proficient in written and spoken Dutch.
  • Good interpersonal skills with the ability to work as a member of various teams.
  • Curious, willing to learn, and showing a challenging conventions spirit.
  • Excellent accuracy and attention to detail.
  • Ability to organize, prioritize, and plan workload to meet deadlines.
  • Demonstrating personal integrity.
  • Personable, able to develop rapport easily and build relationships.
  • Good Customer Focus.
  • Expresses a "can-do" attitude.
  • Professional:
    • Experience of working in an office environment, ideally in a multi-national, multi-lingual environment.
    • Experience in insurance is an advantage.
    • Evidence of an interest in a career in administration, insurance, or shared services.
    • Good computer skills including Microsoft Outlook and Excel skills.

Benefits

  • A competitive salary of approximately €40,000 per annum, depending on experience.
  • A healthy work-life balance with our 35-hour workweek and hybrid working system.
  • A month's sabbatical leave after five years of service.
  • An open culture with many opportunities to engage and grow professionally.
  • A unique company culture that fosters inclusion and collaboration.

Why Choose Us?

Hiscox is a global specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. We have 3,000 employees and 32 offices in 12 countries, offering a wide range of opportunities for people with talent, spark, and ambition.


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