Insurance Support Specialist
Há 6 dias
About Webhelp
Webhelp is a French multinational BPO company that makes business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.
Our Vision
As a leading Business Process Outsourcing (BPO) company, we strive to make a positive impact on our clients' and employees' lives. We are committed to delivering exceptional customer experiences that drive growth and loyalty.
Salary & Benefits
We offer a strong compensation package including 14 monthly payments per year plus bonus, and a competitive salary range estimated at €2,500-€3,000 per month, depending on experience. Additionally, you will receive a monthly meal allowance paid in voucher card (net), private health insurance from day 1, and access to personal and career development programs and mentoring to develop your skills.
Job Description
In this role as Insurance Support Specialist, you will be responsible for providing excellent customer service to clients seeking information about their insurance policies. Your tasks will include receiving telephone calls or chat requests, processing transactions in our client policy administration system, and responding to letters/emails, information, contract documents, etc. You will also be involved in indexation & electronic archiving in our document management tool, policy changes requests, updating payment details, making claims and cancel requests.
Required Skills & Qualifications
To succeed in this role, you should have native or proficient Romanian (C2) and fluent English (B2) language skills. Previous customer experience is an asset. You should also possess excellent verbal and writing skills, coupled with a formal and diplomatic stance. Proactivity, self-motivation, and teamwork are essential qualities for this position. As a non-EU resident, it is mandatory to have a valid work permit.
Benefits
At Webhelp, we believe in investing in our employees' growth and well-being. Our benefits package includes flexible working hours, a diverse work environment with people from over 75 nationalities, and modern amenities. You will also enjoy many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties, and much more. Relocation package and accommodation guaranteed for 12 months.
Work Environment
You will work on-site in Lisbon, Portugal, and be part of an equal-opportunity employer that promotes inter-company mobility to work at any of our sites around the world. We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment.
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