German Customer Support Specialist in Santos
4 semanas atrás
We are seeking a highly skilled and experienced German Customer Support Specialist to join our team in Santos. As a key member of our customer support team, you will be responsible for providing exceptional support to our German-speaking clients via phone, email, or chat.
Troubleshooting and Resolution: You will troubleshoot and resolve issues related to our platform, including problems with playing videos, uploading, membership issues, and bugs. Your attention to detail and problem-solving skills will be essential in resolving these issues efficiently.
Client Insights and Reporting: You will analyze data trends to help improve the overall customer experience and provide meaningful insights from customer interactions. You will also report on key performance indicators such as C-SAT, NPS, and SLAs.
Mandatory Skills and Requirements:
- 12 months of experience in Customer Support within a Contact Center (preferred)
- Knowledge of BPO KPIs: Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and Service Level Agreements (SLAs)
- Strong problem-solving skills and attention to detail
- Excellent communication skills and fluency in English
- Ability to work in rotating shifts (Monday to Friday, exact schedule TBC)
Hiring Details:
- Contract Type: 1-month training contract followed by a 1-year fixed-term contract (FTC) with a 30-day probation period
- Salary & Benefits: Competitive salary, Language Premium Bonus: €235 per month, Meal Allowance: €7.63 per workday (net amount, paid via meal card), Transportation Bonus: €720 per year, Yearly Target Bonus: 5% of the yearly gross base salary, Health Insurance & Life Insurance (Family Plan included for spouse and children)
- Relocation Support (for candidates moving from outside Portugal): Assistance in finding housing based on the candidate's needs, Relocation bonus of €2,000 (gross) paid with the first payroll
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