German Customer Support Specialist in Santos

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Key Responsibilities:

We are seeking a highly skilled and experienced German Customer Support Specialist to join our team in Santos. As a key member of our customer support team, you will be responsible for providing exceptional support to our German-speaking clients via phone, email, or chat.

Troubleshooting and Resolution: You will troubleshoot and resolve issues related to our platform, including problems with playing videos, uploading, membership issues, and bugs. Your attention to detail and problem-solving skills will be essential in resolving these issues efficiently.

Client Insights and Reporting: You will analyze data trends to help improve the overall customer experience and provide meaningful insights from customer interactions. You will also report on key performance indicators such as C-SAT, NPS, and SLAs.

Mandatory Skills and Requirements:

  • 12 months of experience in Customer Support within a Contact Center (preferred)
  • Knowledge of BPO KPIs: Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and Service Level Agreements (SLAs)
  • Strong problem-solving skills and attention to detail
  • Excellent communication skills and fluency in English
  • Ability to work in rotating shifts (Monday to Friday, exact schedule TBC)

Hiring Details:

  • Contract Type: 1-month training contract followed by a 1-year fixed-term contract (FTC) with a 30-day probation period
  • Salary & Benefits: Competitive salary, Language Premium Bonus: €235 per month, Meal Allowance: €7.63 per workday (net amount, paid via meal card), Transportation Bonus: €720 per year, Yearly Target Bonus: 5% of the yearly gross base salary, Health Insurance & Life Insurance (Family Plan included for spouse and children)
  • Relocation Support (for candidates moving from outside Portugal): Assistance in finding housing based on the candidate's needs, Relocation bonus of €2,000 (gross) paid with the first payroll


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Key Responsibilities:We are seeking a skilled German Customer Support in Santos to join our team. As a German Customer Support in Santos, you will be responsible for responding to customer inquiries via phone, email, or chat, and resolving issues related to the platform.Troubleshooting and Problem-Solving:Identify and document client problems, categorize...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Summary:We are seeking a highly skilled German Customer Support Specialist to join our team in Santos. As a key member of our customer support team, you will be responsible for providing exceptional support to our German-speaking clients via phone, email, or chat.Key Responsibilities:Respond to customer inquiries in a timely and professional...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    {"h1": "German-Speaking Customer Support Specialist", "p": "We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in German, ensuring their issues are resolved...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German Language Customer Support SpecialistJob Summary: We are seeking a highly skilled German language customer support specialist to join our team at Software & Support Media Gmbh. The successful candidate will be responsible for providing exceptional customer support to our clients in Germany and Austria.Key Responsibilities:Communicate with...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German-Speaking Customer Support SpecialistSoftware & Support Media Gmbh is seeking a highly skilled German-speaking Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Support Specialist OpportunityWe are seeking a skilled Customer Support Specialist to join our team in Lisbon. As a German-speaking specialist, you will be responsible for delivering exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries via various channels, providing detailed product information and...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Summary:We are seeking a highly skilled Technical Customer Support Specialist to join our team at Cross Border Talents. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer support to our clients in German.Key Responsibilities:Assist customers with technical issues via phone, email, chat, and messaging...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German Language Customer Support ExpertWe are seeking a highly motivated and detail-oriented German Language Customer Support Expert to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers in German, ensuring their issues are resolved...


  • Lisboa, Lisboa, Portugal Cityjoboffers Tempo inteiro

    Customer Support Specialist - German LanguageWe are seeking a highly motivated and customer-focused individual to join our Customer Delight Team as a German Language Support Specialist. As a key member of our team, you will be responsible for providing exceptional support to our customers through various communication channels.Key Responsibilities:Process...


  • Lisboa, Lisboa, Portugal German-World, Inc Tempo inteiro

    Job SummaryWe are seeking a highly skilled German Language Customer Service Specialist to join our team at German-World, Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in German, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond promptly and professionally to...


  • Lisboa, Lisboa, Portugal Amspace Recruitment Consultancy Tempo inteiro

    Unlock Your Career PotentialAre you a skilled German speaker looking for a new challenge? Do you have a passion for customer support and a flair for communication?We are seeking a highly motivated and experienced C2 German speaker to join our vibrant team as a Customer Support Specialist in Lisbon.About the RoleAs a Customer Support Specialist, you will be...


  • Lisboa, Lisboa, Portugal Workster Tempo inteiro

    Job SummaryWe are seeking a highly skilled German speaking Customer Support Specialist to join our team at Workster Job Agency. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and resolving any issues that may arise.Key ResponsibilitiesCommunicate...


  • Lisboa, Lisboa, Portugal Everhelp Tempo inteiro

    We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our German Desk team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via email and other communication channels.Your key responsibilities will include:Communicating with clients in German to resolve...


  • Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

    Job Title: Customer Support Specialist German LanguageWe are seeking a highly skilled Customer Support Specialist German Language to join our team at HCL Technologies. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and their issues are resolved in a timely...


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Job Summary:As a German Customer Support Specialist at Adecco, you will be responsible for providing exceptional customer service to our clients in Germany. This role requires fluency in both German and English, as well as strong problem-solving skills and the ability to work effectively in a team.Key Responsibilities:• Provide first-line support for...


  • Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    About the JobWe are seeking a skilled German Customer Support Specialist to join our team in Lisbon. As a key member of our customer experience team, you will be responsible for providing exceptional support to our German-speaking clients.Key Responsibilities:Assist clients with pre-sales and general inquiriesProvide technical support via phone, email, chat,...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Title: German Customer SupportWe are seeking a highly motivated and detail-oriented German Customer Support professional to join our team in Lisbon.About the Role:As a German Customer Support specialist, you will be responsible for providing exceptional customer service to our clients in Germany and other German-speaking countries.Key...


  • Lisboa, Lisboa, Portugal Speakit Tempo inteiro

    We are looking for a highly skilled German Customer Support Specialist to join our dynamic team at Speakit. As a Netflix Customer Support Consultant, you will be responsible for providing top-notch support to our German-speaking subscribers. If you have a passion for TV shows and a flair for problem-solving, this could be the perfect opportunity for you.Key...


  • Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    About the RoleWe are seeking a skilled German Customer Support Agent to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in Germany and other German-speaking countries. Your primary focus will be on bridging the gap between our hotels and suppliers, ensuring...

  • Customer Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Atlean World Tempo inteiro

    Job Title: Customer Support Specialist - German LanguageWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in German language.Key Responsibilities:Respond to customer inquiries and resolve issues...