Customer Support Representative for German Market in Porto
1 semana atrás
We are seeking a highly skilled Customer Support Representative to join our team in Porto. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers in Germany.
About the RoleThis is an exciting opportunity to work with a dynamic company that values its employees and provides a comprehensive benefits package. The ideal candidate will have strong communication skills, both written and verbal, as well as excellent problem-solving abilities.
Salary and BenefitsThe estimated annual salary for this position is approximately €30,000 - €40,000, depending on experience. Additionally, we offer a competitive benefits package, including health insurance and wellness programs, career growth opportunities within an international company, paid time off, and a friendly and multicultural work environment.
Key Responsibilities- Provide exceptional customer support via phone, email, and chat in German.
- Assist customers with inquiries related to products, services, billing, and account management.
- Resolve customer issues efficiently while maintaining a positive and friendly attitude.
- Escalate complex problems to internal teams when necessary and follow up with customers.
- Maintain accurate records of all interactions and ensure customer data is up-to-date.
- Native German speaker with strong written and verbal communication skills.
- Fluent in English for internal communication and reporting.
- Previous experience in customer service or a related role is preferred but not mandatory.
- Strong interpersonal skills and ability to handle challenging situations calmly.
- Problem-solving mindset with attention to detail.
- Ability to work independently as well as part of a team.
- Proficient in using CRM software and other customer service tools.
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